First Response Fru Trainer
7 days ago
An experienced First Response (FRU) Call Centre Trainer is required to join a well-established law firm based in their Liverpool City Centre office to devise and deliver training in line with the Training Policy in an efficient and effective manner toensure the continual contribution to the firm’s quality of all services offered.
The firm have an excellent reputation within Merseyside with a good staff retention and competitive salary plus benefits including 25 days holiday, life assurance, pension scheme, medicash plan and training and development opportunities.
Duties include
- Design, prepare, facilitate and/or review all areas of the training to meet the needs of the business, including amending all training documentation as and when required, in accordance with procedural updates, systems changes and legislative and regulatoryguidelines
- Keep up to date with developments with company systems, practices and procedures.
- Support the business in providing quality and meaningful training data in line with the Training Policy.
- Liaise with the FRU Academy Manager following the identification of any risk, training or performance needs.
- Actively promote and represent the Quality Assurance Department throughout the whole business and externally.
For more information of this rare opportunity please contact Gemma Taylor on
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