First Response Unit

**First Response Unit (FRU) Admin**:
**First Response Unit (FRU) Administrator - Liverpool - Real Living Wage**

DWF Law LLP is looking to recruit a First Response Unit Administrator to be based in our Liverpool office. This role offers you the opportunity to work with our largest teams taking responsibility for Insurance files for some of DWF's prestigious clients. As a FRU Administrator you will be the first point of contact within the firm when it comes to new claims coming into DWF. This is an excellent first step for anyone wanting to expand their career in legal administration with exposure to key stakeholders, both internally and externally, and to our litigation processes and procedures.

**Key responsibilities will include**:

- Processing instructions for all new matters for Insurance.
- Ensuring that all cases are opened within the full requirements of the clients and internal SLAs.
- Accurate data entry of information on to a case management system.
- Ensuring files are opened in time to meet with specific court deadlines related to the file.
- Handling incoming calls relating to new or existing matters and fielding enquiries.
- Receiving unreferenced items of mail and obtaining the required detail by making outbound calls to related parties.

What are you waiting for? Get in touch with us, we would love to hear from you and discuss your future career at DWF.

**Benefits package and flexible working**:
We want you to feel valued and rewarded by your time at DWF. We understand the importance of offering you a reward package that goes beyond simply salary. That’s why, when you join DWF, you’ll be given a choice. You can pick from a range of benefits, allowing you to build a package that suits your needs and lifestyle, as well as those of your family. In addition to our standard benefits (medical insurance, life insurance, pension, and 25 days annual leave), we offer flexible benefits which include season ticket loans, gym memberships, health assessments, cycle to work, retail vouchers and a buy as you earn share scheme. You will also have access to additional wellbeing programs such as an online GP and an Employee Assistance Programme.

**About DWF**

DWF is a leading global provider of integrated legal and business services, operating across eight key sectors in over 30 global locations with over 4,000 people. Our purpose is to deliver positive outcomes with our colleagues, clients, and communities. The legal market has changed profoundly in the last decade and the speed of change continues to increase. There is a clear and growing desire for legal services to be delivered in an easier and more efficient way. So we’ve listened to our clients and designed a range of services to meet these needs. Our vision is to deliver integrated legal and business services on a global scale through our three offerings; Legal Advisory, Mindcrest and Connected Services. Our ability to seamlessly combine any number of these services to deliver bespoke solutions for our clients is our key differentiator. This Integrated Legal Management approach delivers greater operational efficiency, price certainty and transparency for our clients. Without compromising on quality or service.

**Note to recruitment agencies**

We hire the majority of our talent directly by our resourcing team or via referrals. On occasion, we will look for external support and will release vacancies to our recently reviewed Preferred Suppliers List. Speculative CVs sent by other agents or outside of the agreed process will not be accepted and no recruitment fee will be applicable.