Service & Small Works Co-ordinator

2 weeks ago

Milton Keynes, United Kingdom AVTEL UK Ltd Full time

**Position**:Service and Small Works Co-Ordinator

**Reporting Manager**: UK Service Team Leader

**Responsibilities**:
The primary purpose of this position is to organise and perform all administrative work for our Service, Small Works, and Maintenance department; act as the primary company representative for all day-to-day service department requests; coordinate, monitor, and report on the status of work; organise, input and maintain records and associated documentation; ensure smooth operation of day-to-day activities.This role is for a person with a blend of abilities including strong organisational skills as well as the flexibility to pick up various activities within a small busy department. The range of activities includes the following.

**Expectations & Tasks**
- Managing Service cases for all EMEA customers, co-ordinating the visits with customers and engineers.
- Updating service records and communication progress with customers and other members of the team
- Carrying out administration duties alongside the Small Works Project Manager.
- Organising Annual Preventive Maintenance visits for all EMEA contracted customers providing planned visits, customer reports and documentation.
- Preparing invoices and tracking fulfilments for service and small works
- Researching parts and equipment requirements under guidance from qualified engineers together with issuing purchase orders, receiving goods, and processing goods through an inventory system
- Preparing sales estimates for service repairs & small works in NetSuite (CRM)
- Providing administrative support to service manager and engineers
- Travel research, booking travel and accommodation.
- Working with Service team leader tracking and renewing service contracts
- Working with Service Manager and Team Leader on the ongoing development of the department.

**Skills, culture & Experience**
- Experience in service industry
- Good computer skills - MS Office skills including Word, Excel, and Outlook.
- Accurate and detailed record keeping
- Strong organisational skills - Ability to plan and prioritise
- Interpersonal skills - Managing relationships - Customer focus
- Informs accurately and in a timely manner
- Ability to quickly acquire new knowledge as required
- Strong team member, collaborator, and self-starter.
- Sense of urgency - Values time
- Energetic, enthusiastic and accepts a challenge
- Perseverance
- Acts with integrity

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£28,000.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Milton Keynes, MK1 1EQ: reliably commute or plan to relocate before starting work (required)

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