Client Services Co-ordinator

5 days ago

Milton Keynes, United Kingdom Opem Limited Full time

**JOB TITLE**: Client Services Co-ordinator

**REPORTING TO**: General Manager

**LOCATION**: Milton Keynes

**The Opportunity**

We are bespoke electronic security company working predominantly in central London, We are looking for a dynamic, commercially strong operator with an entrepreneurial spirit. They must have an enquiring mind and a huge amount of common sense to fit into our family run business.

This person will be able to spin many plates and work quickly and effectively in this exciting role.

**MAIN DUTIES / RESPONSIBILITIES**
- Managing the ticketing system on the relevant CRM, ensuring all client tickets are acknowledged within SLA and Engineers are coordinated to visit if necessary
- First point of contact for all client enquiries
- Management of all tickets from start to finish
- Ensure all calls are answered professionally
- Ordering equipment for remedial works as and when necessary
- Ensure that all service calls are managed correctly on Opem CRM system.
- Managing problem access control doors with relevant client
- Managing all access control card changes for our clients using the appropriate system.
- Control and management of Opem preferred contractors.
- Updating the CRM with dates for client’s maintenance visits (PPM’s)
- To actively comply with and promote all working policies and procedures.
- Perform and maintain a high standard of customer service at all times.
- Liaise with clients and Opem engineers regarding the booking of service and maintenance visits.
- Co-ordinate service Engineers daily and make necessary arrangements for access to relevant sites.
- Running daily and weekly reports as requested by clients
- Providing quotes to clients as and when required
- Ensure timely and accurate updating of tickets/actions on the CRM for invoicing purposes.
- Overall responsibility for the control room handovers in the morning and afternoon.
- Perform any other duties that may be assigned to you by a Senior Management team.
- Strong communication skills
- Computer literate
- Good interpersonal skills to liaise with customers.
- Ability to deal tactfully and effectively with a wide range of people.
- Be prepared to work with minimum supervisor or part of a team

Please note: The above is not an exhaustive list of responsibilities; other duties may be required if deemed suitable by Senior Management

**Salary**: £30,000.00-£35,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Experience**:

- Customer service: 5 years (preferred)

Ability to Commute:

- Milton Keynes (required)

Ability to Relocate:

- Milton Keynes: Relocate before starting work (required)

Work Location: Hybrid remote in Milton Keynes

  • Product Commercialisation Co-ordinator

    1 day ago

    Milton Keynes, United Kingdom Quality Personnel Services Limited Full time

    Our client based in Central Milton Keynes are looking for an experienced Administrator with a keen eye for detail to join a Project Team for a period of 24 Months on a Fixed Term Contract basis. As part of the Supply Chain department, the Product Commercialisation Team are primarily responsible for the execution and delivery of new SKU's, managing product...

  • Account Co-ordinator

    3 days ago

    Milton Keynes, United Kingdom Atlas Workplace Services Full time

    **About The Role**: **Atlas Workplace Services (**Formally** Salisbury Group) **has an opportunity for an Account Co-Ordinator to join our team in Milton Keynes.** As an Account Co-Ordinator, you will provide comprehensive administrative assistance and coordination to meet the requirements of the client and Account Team, ensuring consistent and proactive...

  • Customer Service Co-Ordinator

    2 weeks ago

    Milton Keynes, United Kingdom Adecco Full time

    Join Our Team as a Customer Service Co-Ordinator! Location: High WycombeContract Type: Permanent Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy tackling challenges head-on? If so, we have the perfect opportunity for you! Our client, a leading organisation in the utilities industry, is...

  • Sales & Event Co-Ordinator

    3 weeks ago

    Milton Keynes, United Kingdom Compass UK & Ireland Careers Full time

    Sales & Event Co-Ordinator - Kents Hill Park, Milton Keynes | Full-Time / Permanent£26,000 salary, plus excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.We're currently recruiting for a dedicated Sales And Events Co-Ordinator to help ensure the smooth running of the...

  • Customer Service Co-ordinator

    2 weeks ago

    Milton Keynes, United Kingdom DS Smith Full time

    **Customer Service Co-ordinator** - Reporting into - _Customer Service Manager_ - Salary - £23-£25k depending upon experience _ **About the role** The focus is to deliver world-class customer service in a fast-paced environment to delight our customers, grow our business and contribute towards achieving and exceeding our goals and targets. The Customer...

  • Customer Service Co-ordinator

    1 week ago

    Milton Keynes, United Kingdom DS Smith Full time

    Customer Service Co-ordinator - Reporting into - _ - Customer Service Manager_ - Salary - £21-£23k depending upon experience_ About the role The focus is to deliver world-class customer service in a fast-paced environment to delight our customers, grow our business and contribute towards achieving and exceeding our goals and targets. The Customer...

  • Commercial Co-ordinator

    1 day ago

    Milton Keynes, United Kingdom Yusen Logistics Full time

    **Commercial Co-ordinator (Ocean Freight)** Milton Keynes, Buckinghamshire (with hybrid working) **The Company** Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management,...

  • Technical Co-ordinator

    7 days ago

    Milton Keynes, United Kingdom Vistry Group PLC Full time

    Role Overview: **In a Nutshell** We have a great opportunity for a Technical Coordinator to join our team within Vistry Northern Home Counties, at our Milton Keynes office. As our Technical Coordinator, you will co-ordinate all technical information between external consultants and internal departments throughout the design and construction process. To...

  • Workplace Experience Co-ordinator

    1 week ago

    Milton Keynes, United Kingdom Mitie Full time

    **Job Overview**: - **Job Title**:**Workplace Experience Co-Ordinator**: **Business Area/Function: FCDO Hanslope Park**: **Date Produced / Last Updated 20/05/24**: **Reports to: Head of Communications and Customer Experience***:**Location: Site Based at Hanslope Park, Milton Keynes**: **Reference: TBC**: **Mitie***:**Mitie was founded in 1987, Mitie is the...

  • Internal Control Co-ordinator

    2 weeks ago

    Milton Keynes, United Kingdom Somnium Full time

    **Internal Control Co-ordinator** **£35,000** **12 Month FTC (with a view to go perm)** **Milton Keynes, hybrid working** We are recruiting for an exciting opportunity to join our client in a newly created role due to the growth of the business. The primary responsibility of this role is to work closely with different functions within the business,...