Allocation Coordinator

7 days ago

Bristol, United Kingdom Talent Hire Group Full time

**Our client is a global wealth firm looking for an Allocation Coordinator to join this friendly and knowledgeable team - Hybrid working available**

**The Allocation Coordinator will be tasked too**:
To oversee the data gathering of all new complaints received while supporting the Assistant Complaints Advisers, ensuring efficient operation, and offering technical support.

To communicate decisions in respect of complaints to the client and members of the Group.

To have a good understanding of Regulatory complaint handling rules and ensure we comply with these.

Train, and support the Assistant Complaints Advisers with data gathering.

**Responsibilities of the Job**:

- Working in conjunction with the Operations Managers:

- Control workflow across the teams, to ensure all team members have appropriate workloads of cases and that complaints are responded to in a timely manner.
- Escalate cases as appropriate in line with the Escalation Matrix
- Provide a regular update on complaints workflow to the Head of Complaints
- Hold a weekly meeting with Operations Managers to discuss workloads and escalate any issues to the Head of Complaints.
- Oversee day-to-day work of team:

- Monitor for any sensitive cases and escalate as appropriate
- Complete 2nd triage providing feedback as required to the Assistant Complaints Advisers.
- Complete any high priority cases straight forward cases as required when capacity allows.
- Provide training, guidance and mentoring for Assistant Complaints Advisers as required for data gathering.
- Complaint handling
- To review all evidence; including documentation, recollections of those involved and what would be deemed reasonable, based on what we know.
- To ensure each complaint is handled in line with the principle of treating all our clients fairly and in a cost-effective manner.
- To produce clear and well-written decision letters, explaining the conclusions reached.
- To identify the root cause of each complaint.
- To ensure the complaints database ‘Respond’ is kept up to date with the progress of each complaint, accurately records details of the complaint, the outcome, and the cost to the business, and includes an accurate complaint report summarising the case.

**Required Skills**:

- A good technical understanding of all products, including life, pensions, and investments - as well as knowledge about Trusts and all types of Tax.
- Excellent communication skills, both verbal and written and the ability to make decisions and clearly document reasoning and action required

**In Return a competitive salary and excellent benefits package. Please note, previous regulated financial services experience is essential for this role.**

**Job Types**: Full-time, Permanent

**Salary**: £38,000.00-£40,000.00 per year

**Benefits**:

- Free parking
- On-site parking
- Private dental insurance
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

  • Repairs Coordinator

    1 day ago

    Bristol, United Kingdom Tate Full time

    **£11.93 per hour** **3-6 months** **Based in Brislington, Bristol** **Monday - Friday 08:30-17:30** Tate are working with an organisation in their search for Repairs Coordinator to start on a temporary basis. You'll be based in their responsive repairs team and will oversee scheduling repairs and tasks to colleagues on site. **Key duties include**: -...

  • Service Coordinator

    1 day ago

    Bristol, United Kingdom Nisbets PLC Full time

    **About The Role**: **Service Coordinator** The Nisbets Group has an exciting opportunity for someone to join their UK Engineers business as a Service Coordinator; this is the result of a strong trading year and great things on the horizon. UK Engineers provides nationwide gas, electrical and refrigeration catering equipment service and installation and as...

  • Dispatch Coordinator

    2 weeks ago

    Bristol, United Kingdom GNS Communications - GNS Installs Full time

    *Job Summary* About The Role As we continued to expand during this exciting time within the Telecom Industry, a rare opportunity has arisen at GNS Installs, and we are now looking for a Dispatch Coordinator to join our dynamic team on a permanent and full time basis. There may be requirements within the role to attend other sites with accordance of the...

  • Repairs Coordinator

    7 days ago

    Bristol, United Kingdom Tate Full time

    **Part time - 18.5 hours per week - Tuesdays - Thursdays** **£12.93 per hour** **Temporary - 3 months initially** **Based in Brislington - Fully office based** Tate are working with a local authority in their search for a Repairs Coordinator to join their busy and fast paced Responsive Repairs Team on a **part time** basis. **As a Repairs Coordinator,...

  • Transport Coordinator

    4 weeks ago

    Bristol, United Kingdom Muller Dairy Full time

    Company description: Mller UK & Ireland is wholly owned by the Unternehmensgruppe Theo Mller which employs over 24,000 people throughout Europe. In the UK, Mller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from more than 1,700 British farmers. The Mller brand is ranked at No.7 in The Grocers Top...

  • Care Coordinator

    7 days ago

    Bristol, United Kingdom Carenest Solutions LTD Full time

    **Job Overview** We are seeking a dedicated and compassionate Care Coordinator to join our team. The Care Coordinator will play a vital role in ensuring that patients receive the highest level of care by facilitating communication between patients, families, and healthcare providers. This position requires strong organisational skills and the ability to...

  • Project Coordinator

    7 days ago

    Bristol, United Kingdom Sanderson Full time

    **PROJECT COORDINATOR OPPORTUNITY - YOUR CHANCE TO JOIN A DYNAMIC, FAST GROWING, SUCCESSFUL ORGANISATION!** Due to our clients on-going success and growth, the demand for a Project Coordinator has become available. Our client are looking for a proactive, hands-on individual to establish an integrated project, programme life-cycle process with supporting set...

  • Transport Coordinator

    5 days ago

    Bristol, United Kingdom MMI Distribution Full time

    **Transport Coordinator** **Avonmouth, Bristol** **£33,900.90** **4 on 4 off 18:00-06:00 Nights** We are looking to recruit a Transport Coordinator, based in the Avonmouth depot. Your tasks would include: - Responsible for the daily driver brief and debrief and ensure all improvement opportunities all identified and implemented through PMS (driver...

  • Service Coordinator

    7 days ago

    Bristol, United Kingdom Royal Voluntary Service Full time

    **Royal Voluntary Service**has an opportunity available for a **Service Coordinator**to join our team in the **Bristol Area.**You will join us on a **part-time, permanent basis**and in return, you will receive a salary of **£13.19 per hour (FTE £24,023 per annum)**. **About the Service Coordinator role**: Our Health and Community Services provide support...

  • Hire and Sales Coordinator

    7 days ago

    Bristol, United Kingdom Alto Handling Ltd - Bristol Full time

    **Hire and Sales Coordinator** **Reports to**:Operations Manager **Location**: Bristol Alto Handling is a well-established and rapidly expanding company which provides materials handling solutions to a UK wide customer base. As a leading independent Mitsubishi Forklift Truck dealer in the region, we have a commitment to providing the very best customer...