Service Coordinator

**Royal Voluntary Service**has an opportunity available for a **Service Coordinator**to join our team in the **Bristol Area.**You will join us on a **part-time, permanent basis**and in return, you will receive a salary of **£13.19 per hour (FTE £24,023 per annum)**.

**About the Service Coordinator role**:
Our Health and Community Services provide support to people across Great Britain who are isolated and lonely by helping them to reconnect with their communities and add value to their lives.

You will support people aged over 65 who require short-term in-home befriending / social enabling, in order to improve their socialisation options, personal independence and quality of life.
- Assisting the Service manager for effective running of Home Library Service, including the packing and picking of client reading material
- Liaise with local library staff and RVS volunteers around the reading materials that are to be picked, packed, and delivered
- Co-ordinating the onboarding process for volunteers including, induction, development, day to day management and motivation of volunteers.
- Supporting and attending information and promotional events promote Home library service
- General administrative duties
- Management Information Systems, general correspondence, and communications.

**Location**:Home based with travel across the Bristol area.

**Hours**:16 hours per week, working 4 hours a day across 4 days between Monday and Friday.

**What you’ll need**

**Requirements**:

- A full, valid driving licence and access to your own vehicle with business use insurance.
- Willingness to undertake training and continuing professional development.
- Agrees to undertake, and pass, an enhanced DBS with barred adults check.

**Skills**
- Ability to provide appropriate support and supervision to volunteers and are able to make decisions that are person centred and work within the best interests of clients and volunteers, whilst adhering to service guidelines.
- Excellent communication skills in a range of settings including interaction with clients, delivering presentations and training, and report writing.
- Is able to lone work as required and be able to work as part of a small local team and a larger organisational network of support, whilst making appropriate decisions.
- Have good time management skills and the ability to prioritise one’s own workload, able to adapt to changing circumstances with a degree of self-direction, and able to work to service reporting and working deadlines.
- Establishing positive and effective working relationships with volunteers, clients, stakeholders & other employees.

**Experience**
- Knowledge and experience of local services and the issues affecting older people.
- Knowledge and experience of recording data, monitoring and evaluation processes and maintaining databases.
- Experience of working with volunteers and/or volunteer-led support groups.

**Knowledge**
- Knowledge of GDPR, safeguarding adults, professional boundaries and collaborative working and an understanding of maintaining confidentiality.
- Knowledge of compliance with legislation, and protection of the health, safety and wellbeing of clients, self and all other volunteers and employees.

**This is what you'll be doing**:

- To assist the Service Manager in ensuring that the service is delivered in line with service specifications.
- Undertake the promotion of the service with a view to ensuring sufficient recruitment of volunteers and Clients by attending in-person and online promotional events.
- To take an active part in the promotion of the service and to take full advantage of promotion opportunities offered within an allocated geographical area.
- To work directly with individual older people, over the phone and in person, and within their own homes, to develop and oversee the implementation of a personalised support plan aimed at increasing the service users social independence. To review and adjust this plan as required.
- To monitor and assist a team of Royal Voluntary Service volunteers within an allocated geographical area.
- The delivering of volunteer training, both remotely and in person, via pre-prepared training materials.
- To work within an allocated geographical area to collaborate effectively and appropriately with partner agencies to improve social independence amongst older people.
- Key collaborations with health and social care teams, GPs, housing bodies and associations, advice agencies, voluntary sector organisations and faith and community groups etc.
- To ensure that all promotions and partner working events and other key service data is correctly recorded on relevant Royal Voluntary Service databases, and that these are kept up to date, in-line with GDPR guidance.
- To attend and contribute to local area meetings with various stakeholders as required, both on-line and in-person, with a view to sharing and promoting RVS service information.
- To report any service shortfalls or potential co