Sales Support Supervisor

Sales Support Supervisor

Featherstone, Wolverhampton, Vereinigtes Königreich | Vertrieb | Berufserfahrene | Unbefristet | August 11, 2025-
- Job Description
- Role Summary
- Daily Management & Supervision of Team of Sales Excellence / Support Administrators
- Become an active member of the Sales Excellence / Support department, communicating with all Aftermarket sales functions and supporting our team and Sales Excellence Manager daily. Develop External Sales Team/Sales Excellence relationships - suggest new ways of working to benefit sales
- Provide first class sales support and decision making to help maintain and expand the UK/Eire Aftermarket revenues, efficiently, effectively and predictably, embodying the voice of the customer.
- Act as a bridge between Sales, Marketing, Product and Customer Service
- Main Tasks
- Supervise daily team activities; assign tasks, monitor and develop individual’s performance, track individual and team KPIs, etc.
- Administration and reporting to identify growth opportunities and areas of improvement
- Evaluate and maintain ERP and CRM systems
- Customer backorder list preparation and inter-company order book reviews to support the achievement of departmental KPIs
- Collaborate with all relevant stakeholders for the management of cashflow, receivables and payables in line with company targets and processes
- Liaising and communicating with our warehouse and other business stakeholders on a daily basis, including service providers
- Complete competency to manage customer concerns, complaints, returns and credit arrangements for complete ownership of end-to-end process
- Co-ordination with Group regarding routine enquiries and instructions
- Help implement new ideas, streamline processes and implement best practices. Engage and actively participate in Departmental and Company initiatives and projects
- Identify, co-ordinate, facilitate and implement cover and cross-training for key tasks across the team
- Provide and be accountable for; tools, content and training to ensure all departmental tasks are covered during absenteeism, annual leave and high demand periods
- Monitor KPIs, forecast accuracy, and analyse data to provide concise and constructive data, enabling the Management team to make efficient and effective decisions
- Lead team queries. Find solutions and be the escalation point for immediate support
- Embodying a continuous growth mindset in regards to learning and development, individually and as a team
- Your Profile
- Confident communicator (internal and external, written and verbal)
- Professional and mature attitude
- Analytical and proactive
- Adherence to direction from management
- Must be able to decision make quickly & accurately under pressure
- Positive and engaging mindset
- Persuasive but firm
- Expertise in area of sales department
- Ability to deal with pressure
- Concern for accuracy and quality
- Customer focused
- Experience
- MRP and purchasing experience
- Ability to work on own initiative as well as being able to deliver as part of our team
- Skilled in prioritisation of own workload
- Confident to seek support/advise
- SAP
- Salesforce
- Experience in communicating/liaising with external customers
- Responsible for personal development
- Excellent and autonomous planning / organisational skills
- Good interpersonal skills, networker, liaison skills
- Must appreciate the benefits of team working
- Experience in similar job position
- Supportive team member
- Are you full of ideas? Are you keen to take on responsibility and really achieve something? Then our doors are open to you. This company lives out its values, gives people the freedom to use their own initiative, and offers many development exciting opportunities and many exciting projects - all of which awaits you here.