Sales Support Supervisor

13 hours ago

Wolverhampton, Wolverhampton, United Kingdom MANN+HUMMEL Full time

Job description:

Role Summary

  • Daily Management & Supervision of Team of Sales Excellence / Support Administrators
  • Become an active member of the Sales Excellence / Support department, communicating with all Aftermarket sales functions and supporting our team and Sales Excellence Manager daily. Develop External Sales Team/Sales Excellence relationships – suggest new ways of working to benefit sales
  • Provide first class sales support and decision making to help maintain and expand the UK/Eire Aftermarket revenues, efficiently, effectively and predictably, embodying the voice of the customer.
  • Act as a bridge between Sales, Marketing, Product and Customer Service

Main Tasks

  • Supervise daily team activities; assign tasks, monitor and develop individual's performance, track individual and team KPIs, etc.
  • Administration and reporting to identify growth opportunities and areas of improvement
  • Evaluate and maintain ERP and CRM systems
  • Customer backorder list preparation and inter-company order book reviews to support the achievement of departmental KPIs
  • Collaborate with all relevant stakeholders for the management of cashflow, receivables and payables in line with company targets and processes
  • Liaising and communicating with our warehouse and other business stakeholders on a daily basis, including service providers
  • Complete competency to manage customer concerns, complaints, returns and credit arrangements for complete ownership of end-to-end process
  • Co-ordination with Group regarding routine enquiries and instructions
  • Help implement new ideas, streamline processes and implement best practices. Engage and actively participate in Departmental and Company initiatives and projects
  • Identify, co-ordinate, facilitate and implement cover and cross-training for key tasks across the team
  • Provide and be accountable for; tools, content and training to ensure all departmental tasks are covered during absenteeism, annual leave and high demand periods
  • Monitor KPIs, forecast accuracy, and analyse data to provide concise and constructive data, enabling the Management team to make efficient and effective decisions
  • Lead team queries. Find solutions and be the escalation point for immediate support
  • Embodying a continuous growth mindset in regards to learning and development, individually and as a team

Your Profile

  • Confident communicator (internal and external, written and verbal)
  • Professional and mature attitude
  • Analytical and proactive
  • Adherence to direction from management
  • Must be able to decision make quickly & accurately under pressure
  • Positive and engaging mindset
  • Persuasive but firm
  • Expertise in area of sales department
  • Ability to deal with pressure
  • Concern for accuracy and quality
  • Customer focused

Experience

  • MRP and purchasing experience
  • Ability to work on own initiative as well as being able to deliver as part of our team
  • Skilled in prioritisation of own workload
  • Confident to seek support/advise
  • SAP
  • Salesforce
  • Experience in communicating/liaising with external customers
  • Responsible for personal development
  • Excellent and autonomous planning / organisational skills
  • Good interpersonal skills, networker, liaison skills
  • Must appreciate the benefits of team working
  • Experience in similar job position
  • Supportive team member

  • Sales Support Supervisor

    11 hours ago

    Wolverhampton, Wolverhampton, United Kingdom Mann+Hummel GmbH Full time

    Role SummaryDaily Management & Supervision of Team of Sales Excellence / Support AdministratorsBecome an active member of the Sales Excellence / Support department, communicating with all Aftermarket sales functions and supporting our team and Sales Excellence Manager daily. Develop External Sales Team/Sales Excellence relationships – suggest new ways of...

  • Railway Security Supervisor

    4 days ago

    Wolverhampton, Wolverhampton, United Kingdom Carlisle Support Services Full time £25,000 - £40,000 per year

    Job IntroductionRailway Security Supervisor WolverhamptonClean, valid UK Driving Licence required for positionThe BenefitsHealth and Wellbeing Plans – including our family-friendly maternity policy.Flexible financial support with instant access to earned and authorised wages.Benefits for all – vouchers, discounts and rewards for shopping, eating out,...

  • Supervisor - Greggs

    1 week ago

    Wolverhampton, Wolverhampton, United Kingdom Moto Hospitality Full time

    Supervisor - £26,900 per annumFull Time - 40 hours per week between 4am - 7:30pm including weekends.Address: Hilton Park Services, M6 between Junction 10A and 11, Essington, Wolverhampton, WV11 2ATAs a supervisor you will be the strong right arm to your store manager and empowered to run the unit like it's yours. The role is simple, to be an enthusiastic...

  • Qualified Supervisor

    2 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom 63363b85-1f0b-4850-89e1-3e67c6cc76d8 Full time £45,000 - £60,000 per year

    Qualified Supervisor - NICEICWolverhampton, UKFull-time/PermanentSalary: £60,000 + Van + Fuel CardOverviewAn established MEP design and build company is seeking an experienced NICEIC Qualified Supervisor to oversee electrical compliance, inspection, and testing activities across a range of construction and engineering projects. The role ensures all...

  • NICEIC Supervisor

    2 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom 63363b85-1f0b-4850-89e1-3e67c6cc76d8 Full time £60,000 - £70,000 per year

    NICEIC Qualified SupervisorLocation: Wolverhampton, UKEmployment Type: Full-time / PermanentSalary: £60,000 + VehicleCompany OverviewFor over four decades, this UK-based building services provider has delivered comprehensive mechanical and electrical solutions across a wide range of industries, including industrial, logistics, food production,...

  • Parts Supervisor

    4 days ago

    Wolverhampton, Wolverhampton, United Kingdom Johnsons Cars Ltd Full time £336,000 - £384,000 per year

    The VacancyAre you ready to rev up your career in the automotive industry? At Johnsons Cars, we're not just selling cars; we're creating exceptional experiences for our customers.Johnsons Cars are one of the UK's leading independent Franchise Dealership Networks, with 53 multi-award-winning Dealerships across the UK. Established in 1999, we have grown...

  • Assistant Lunchtime Supervisor

    1 week ago

    Wolverhampton, Wolverhampton, United Kingdom WMJobs Full time £1,280 - £12,160 per year

    City of Wolverhampton Council,Assistant Lunchtime Supervisor£12.65 per hour (Grade 2)5.42 hours per week, Term time onlyMonday to Friday 11.55 am pm each dayWe are looking for a caring, reliable, and enthusiasticLunchtime Supervisorto join our dedicated team. This is a fantastic opportunity to play a key role in supporting the wellbeing and safety of our...

  • Internal Sales

    2 days ago

    Wolverhampton, Wolverhampton, United Kingdom Quanex UK & Ireland Hardware & Custom Solutions Full time £40,000 - £80,000 per year

    How The Role Will Make An ImpactWe are seeking a dynamic and strategic Customer Service and Internal Sales Director to lead our customer-facing teams and drive growth through exceptional service delivery and high-performance internal sales. This role is responsible for developing and executing strategies that enhance customer satisfaction, streamline service...

  • NICEIC Qualified Supervisor

    2 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom King and Moffatt Full time £30,000 - £60,000 per year

    Company Description Operating for over 45 years, King & Moffatt Building Services provide complete Mechanical and Electrical services across all sectors of the construction industry including Industrial, Logistics, Food, Pharmaceutical, Data Centre, Mining, Healthcare, Commercial, Hotel & Leisure, High-End Residential, Public, and Energy.From design stage...

  • Warehouse Supervisor

    4 days ago

    Wolverhampton, Wolverhampton, United Kingdom Romac Logistics Full time £13,100 - £34,400 per year

    WOLVERHAMPTON, UKJob Type: Full-time, PermanentShift Pattern: 4 on 4 off nights 18:00-06:00Salary: £13.10 per hourBased: WolverhamptonRomac Logistics are currently recruiting for a Warehouse Night Supervisor, to join our team based in Wolverhampton.About Romac Logistics:At Romac Logistics, people are the foundation on which we build our success. Our strong...