Customer Service Representative
2 weeks ago
**CUSTOMER SERVICE ADVISOR**
- _Job Description/Responsibilities _
**_Direct Authorities: _**
1. Bodyshop Manager
2. Director(s)
**_(The Descriptions listed are core duties and would not cover the full range of _**
**_duties required to carry out the role effectively.) _**
**_Responsibilities: _**
- Liaising with customers by phone and in person
- Liaising with insurance companies
- Arranging non-fault hire vehicles
- Booking customers vehicles in for repair
- Arranging courtesy vehicles
- Arranging collection/delivery of vehicles
- Organising transporter drivers daily work schedule
- Booking estimates
- Loading T-Card board to regulate work flow (if applicable)
- Update customers with repair status
- Liaising with other departments
- Updating online insurance systems
- Give maximum customer care throughout
- Checking in/out Customers and courtesy vehicles
- Reporting and logging any courtesy vehicle damage
- Updating communication log on management system
- Update customers with repair status
- Dealing with customers face to face
*
- Description**:Reception is responsible for dealing with customers and insurance companies from the initial contact, to the final repair handover and aftercare as needed.Customer care is most important in this role and must be sustained at all times.Invoicing and account reconciliation**_Name: (CAPITALS) DANIELA TRESCOVA _**_
- _
**_Signature
. _**
**_Date
- _**
Reception Job Description Version 1 November 2014
**Salary**: £24,000.00-£30,000.00 per year
Additional pay:
- Performance bonus
**Benefits**:
- Company events
Schedule:
- 10 hour shift
Ability to commute/relocate:
- Salisbury, SP2 7PH: reliably commute or plan to relocate before starting work (required)
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