Restaurant Supervisor
4 days ago
THE COMPANY
Hinnies is a relaxed, warm and friendly neighbourhood restaurant serving comfort food we all like to eat - i.e. rustic and hearty Geordie-influenced classics made properly from scratch using local and seasonal produce to give a real taste of our beloved North East
**BENEFITS**:
- Flexible working hours
- we want you to have a work-life balance too
- Staff discount at all the restaurants in our group
- Company Pension Scheme & Wellbeing support
- 28 days holiday entitlement including bank holidays
- The opportunity to work for a well-respected restaurant group where people development is at the heart of our culture
- An array of learning courses in which you can attend - the sky is the limit with your development with us, we nourish your skills and talents to develop leaders of the future
- Meals on duty
THE JOB
KEY RESPONSIBILITIES
- Supervise the delivery of food and beverages to guests as needed
- Managing expectations of our guests and ensuring excellent levels of service
- Assist in the management of the daily operation of the restaurant
- Deal with all customer enquiries and complaints in a knowledgeable and professional manner
- You are responsible for driving and maximising every sale and actively looking for opportunities to upsell our products
- Cashing Up
EXPERIENCE REQUIRED
A minimum of 2 years restaurant supervision experience
- Excellent food and wine knowledge
- Excellent knowledge of beverages
- Fantastic presentation skills preferable
- Experience in delivering wine & spirit tasting session preferable
- Experience in staff training
- Strong leadership skills with the ability to motivate and get the most out of a team
- Passionate about delivering exceptional customer experience
- Well organised with good attention to detail
- Smartly presented with a friendly yet professional personality
- Resilient and able to work under pressure
- Committed to driving sales and minimising costs
WHY COME WORK FOR US
The Hooked-on Group is the parent company of Blackfriars Restaurant and Dobson & Parnell in Newcastle and Hinnies Restaurant in Whitley Bay.
Staff are the core of our business and our most valued asset. We look for people with a positive attitude, friendly personality and a genuine passion for delivering exceptional customer service. In return, we offer plenty of training, lots of opportunities to show initiative and a friendly team-work atmosphere. We invest in our staff and help them learn the skills necessary to progress within our teams. Your career matters to us; we’re extremely proud of our progression stories
**Job Type**: Part-time
Pay: £12.04-£14.00 per hour
Additional pay:
- Tips
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
**Experience**:
- Supervising experience: 1 year (required)
- Restaurant Supervising: 1 year (required)
- Bar Supervising: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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