Part-time Team Coordinator

**Part-time Team Coordinator required for our Repairs Workshop**:
**Part-time, Team Coordinator (Production)**

**Birmingham Repairs Workshop (Hockley, B19)**

**Working onsite**

We're looking to expand our team here at Signet Jewellers in our repairs workshop in Birmingham.

It’s our mission to help our customers celebrate life and express love, creating forever memories through the gift of jewellery. Our repairs business plays a very special role in maintaining those cherished memories and is an integral part of our future growth plans.

The purpose of the **Team Coordinator** is to support the delivery of an effective jewellery repairs operation through coordination of production workload, provision of reporting, product tracking, communication handling and administration of internal platforms.

The **Team Coordinator**will play a critical support role within the Birmingham Service Centre, helping the Supervisor deliver a scalable and agile repair function which meets quality and service targets. Working closely with the technical and administration teams, the job holder assists with operational control, ensuring visibility of workload progress, and upholding quality standards through administrative and task-based execution. The job holder contributes to the customer experience by supporting the accurate handling, logging, tracking, and dispatch of customer repairs, maintaining clear communication with internal and external stakeholders.

We are open to discuss the working pattern for this role. We anticipate that we will require someone to work between 25-30 hours but can be flexible regarding what that looks like.

**Duties and responsibilities include**:

- Assist with daily allocation and logging of repairs and job queues.
- Monitor job progress in the Repairs Management System (RMS) and ensure accurate tracking data.
- Provide administrative support including handling communications, record updates, and team scheduling.
- Support the Supervisors in coordinating repair flow and materials readiness.
- Help prepare routine reports on productivity, delays, and exceptions.
- Support internal communication via team huddles and updates.
- Participate in quality check routines as directed and log any variances.
- Liaise with store teams to confirm repair status or resolve minor queries
- Ensure adherence to health & safety and security protocols.
- Support the maintenance of compliance with uniform and metal-free policies.
- Support onboarding and training logistics for new team members.
- Act as first-line support for queries in Supervisor absence or as delegated.

**What we are looking for**:

- Proven ability to provide accurate and efficient administration and operational support, ideally gained in a service-oriented, target-driven environment.
- Demonstrable customer service mindset with good verbal and written communication skills.
- Familiarity with CRM systems, Outlook, and Excel (basic to intermediate).
- Proven ability to plan and organise a varied workload and meet deadlines.
- High level of accuracy in the completion of tasks.
- Willingness to learn about jewellery repair workflows and quality standards.
- Repairs Management Systems knowledge.
- Demonstrable understanding of H&S, security and legislative requirements desirable.

**We offer a fantastic job and more**:
We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits:

- Competitive salary
- Generous discount of up to 30% off our fabulous products from day one.
- An annual enhanced discount to celebrate the day you joined our team.
- Retirement Savings plans which offer flexibility in the way you save for the future.
- Immediate Life Assurance from day one.
- A minimum of 22 days holiday per year which increases after a years’ service.
- Recognised qualifications, study support and structured career progression.
- Health and Wellbeing Scheme.
- Financial Wellbeing scheme.
- Give As You Earn scheme - An easy way to support causes close to your heart.
- Real Rewards - exclusive discounts on groceries, travel and leisure.

**Be part of something special**:
Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But that’s not all, we are part of the world’s largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you

**Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion.