Technical Support

2 weeks ago


Bolton, United Kingdom The Infrared Heater Company Full time

About Us

We are a small but growing business specialising in the online sale of infrared heating solutions. Our team is passionate about energy-efficient heating, high-quality customer service, and smooth day-to-day operations. We're looking for a capable and adaptable individual to join our team and support both technical sales and daily office functions.

Role Overview

This is a varied, hands-on role that combines customer service, online sales support, light technical advice, and general help around the office. Ideal for someone smart, organised, and eager to learn, this position offers a great opportunity to grow your skills in a dynamic environment.

Key Responsibilities
- Online Sales & Customer Support
- Advise customers on product choices and heating requirements
- Process online orders and follow up on customer queries
- Technical Product Advice
- Assist customers with basic questions on infrared heating systems and electrical installation compatibility
- Relay more complex technical enquiries to the appropriate team member (training provided)
- Marketing & Content
- Help create and update product listings, blog posts, FAQs, and social media content
- Assist with photography or simple graphics, and general marketing.
- Office & Warehouse Support
- Repack and organise stock as needed
- Liaise with couriers and logistics providers for deliveries and returns
- Keep the office tidy, well-organised, and running smoothly
- A smart, practical attitude and willingness to learn
- Good written and spoken English
- Comfortable speaking with customers on the phone
- A keen interest in technology, electrical systems, or heating is a bonus
- Organised, reliable, and able to multitask in a small team

What We Offer
- Supportive training and mentoring
- A relaxed, friendly working environment
- Opportunity to grow into a more technical or sales-focused role
- Free parking and breakout/lunch room available

How to Apply

Pay: £23,000.00-£27,000.00 per year

**Benefits**:

- Casual dress
- Free parking
- On-site gym
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Expected start date: 01/09/2025


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