Technical Supervisor

**Description**:
The Technical Supervisor will provide support to Volume Motor Team Leaders. They will be working with the Business Unit Director and team leaders to drive through processes and policies to ensure that best practice is embedded into file handling practice. The technical supervisor will also be responsible for supporting the technical progression of fee earners and help achieve technical excellence with the litigated unit in line with client SLAs.

**Key Responsibilities**:

- Provide a technical forum for fee earners to provide them with technical guidance on MOJ, Small claims and Fast Track matters up to £25k.
- Complete supervision of between 4-5 heads in accordance with the relevant competency framework to ensure accurate technical development records are maintained.
- Assist Team Leaders with technical supervision above £15k as required.
- Undertaken 6 / 12 week reviews across small claim and fast track files for all fee earners within their span of control providing face to face technical feedback and guidance.
- Undertake all Pre Trial reviews no later than 10 weeks prior to trial or disposal for all fee earners within their span of control providing face to face technical feedback and guidance.
- Assist with pre audit assessments of all files chosen for external client audit and internal auditing as and when required.
- Identify any training needs and feedback to the appropriate Team Leader, BUD and Technical manager.
- Responsibility to develop all new starters within the span of control to achieve a £5k financial authority within 6 month of starting in role.
- Manage individuals on performance improvement plans when relating to technical competency alongside team leader
- Provide continual feedback on development areas to the BUD and Technical Manager with recommendation for improvement.

Working Hours
35 hours per week

Monday - Friday 9am - 5pm with 1 unpaid hour for lunch.

Primary location for this role is Bolton

**Skills, Knowledge and Expertise**:

- Technically competent in motor RTA litigation including Fast Track, small claims and MOJ files with a handling authority of at least £15k
- Previous experience of technical coaching and mentoring Fee Earners and be able to demonstrate the ability to progress others technically preferable.
- Knowledge of recent changes in Court processes, including OICP and DCP.
- Knowledge of SRA and ISO guidelines
- Excellent communication and interpersonal skills across all levels.
- Ability to plan, prioritise and focus on achieving targets and objectives
- Positive, confident and enthusiastic
- Good client care skills and evidence of working to client guidelines
- Ability to win the trust and confidence of others
- Ability to anticipate problems and identify solutions
- Driven to achieve goals

Ability to work within the Keoghs Shared Behaviour framework

Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;

**Our Values**:
We are connected

We are Dynamic

We are Innovative
We succeed together

**Benefits**:

- Davies Incentive Plan
- 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days)
- Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
- Simply Health Care Cash Plan
- WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death in Service
- Critical Illness Cover
- PHI/Income Protection (Private health insurance)
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
- after successfully completing probation

**About Keoghs**:
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.

We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.

Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than