Technical Supervisor

Technical Supervisor - Litigation Application Deadline: 15 December 2025 Department: Legal Employment Type: Permanent - Full Time Location: Bolton Description At a high level, the aim of this role is to ensure that the work produced by the Recoveries Litigation teams is technically excellent and fully aligned with the Recoveries Quality Framework and expectations of our clients. Key Responsibilities Handle a caseload of FT/SCT litigated claims. Work with the Technical Manager to continuously improve best practice. Work in partnership with team leaders, Technical Manager, BUD and DBUD, Growth & Sales to ensure client SLAs, KPIs and other requirements are embedded in the teams and hit. Supervise file handlers in accordance with the relevant Competency framework and ensure that accurate technical development records are maintained. Support and develop the technical expertise of the teams, including development of identified individuals issuing claims and/or handling SCT files through supervision and processing handlers through the competency framework to enhance engagement and reduce attrition linked to development. Actively mentor and coach these individuals with a view to extending their technical knowledge and expertise. Identify any training requirements and provide feedback to the Technical Manager. Responsible for developing all new starters to achieve their first financial authority within 6 months of joining Keoghs. Manage individual file handlers on a performance improvement plan when relating to technical issues. Continuously review suitability of workflows/processes. Identify areas of risk and potential risk. Identify emerging trends/behaviours. Identify areas of avoidable litigation and recommend strategies and actions to remove blockers and improve the quality of service and KPI performance. Communicate, coordinate and drive delivery of workflows/processes and strategies agreed with the Technical Manager, monitoring success and ensuring consistency of approach. Support Technical Manager to influence, guide and lead Team Leaders to deliver improved quality and client care, opening doors for discussion on areas of continuous improvement, emerging trends, innovative solutions. Support Technical Manager with developing and delivering onboarding training and ensuring it remains fit for purpose. Identify training needs, develop and deliver training as agreed. Help identify and collate causes and trends from IRFs and drive towards swift resolution. Deal with ad hoc referrals from the team and refer into the Technical Manager where necessary. Consistently achieve against personal targets and objectives set by the business unit director and tactical delivery director. Ensure compliance with SRA Standards and Regulations. Working hours: Monday-Friday 9am-5pm with 1 hour unpaid for lunch. Skills, Knowledge and Expertise Qualified solicitor / CILEX with necessary practice rights (consideration will also be given to CILEX Lawyers). Up-to-date and relevant experience of Motor Recovery claims either Defendant / Claimant (preferable). Litigation experience is essential. Previous experience of handling own caseload. Complete understanding of claims process and delivery of client requirements including achieving KPIs. Ability to plan and prioritise workloads and remain calm under pressure, whilst complying with deadlines. Excellent listening and verbal communication skills. Ability to anticipate problems and identify solutions. Strong desire to invest in and develop others. Experience in supervising, training others and/or mentoring. Preparation for and attendance at client review meetings will be required from time to time. Close liaison with other teams and key stakeholders. Good working knowledge of Excel and Powerpoint advantageous. Presentation skills – to include delivery of training. Calm under pressure with the ability to re-prioritise and delegate effectively when required. Confident with ability to take initiative to innovate and adapt to changing situations. Good team worker with flexibility to get a result and ensure client service levels are met. Work effectively within the Keoghs Shared Values framework. Required Soft Skills Effective communication skills. Teamwork. Dependability. Adaptability. Conflict resolution. Flexibility. Leadership. Problem-solving. Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) – will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme* Tech Scheme* Season Ticket Loan* Gym Flex* Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets * after successfully completing probation #J-18808-Ljbffr