Telemarketing

2 weeks ago

Brighton, United Kingdom Aimée Willow Connex Full time

Telemarketing Support

Brighton - South East

The Role

The Sales Support Executive is key in driving directly generated income for the business, and as such is a critical role in the overall sales process. The Sales Support Executive will target key businesses within our customer demographic, engaging with high level decision makers to gain their interest in our product offerings. Working closely with our Regional Sales Directors, the Sales Support Executive will book prospect meetings and support in developing the business relationship moving forward. Contact from the Sales Support Executive can often be the first time the prospect has spoken with the company so ensuring a highly professional service is delivered is key. Through our marketing activity we also receive enquires via both digital platforms and telephone calls directly to the Sales Support Team. The Sales Support Executive will be responsible for qualifying inbound enquires and passing on to the Regional Sales Director where appropriate. Working from our contemporary Brighton office youll be supported by a highly experience team to help develop the knowledge and skillset needed to achieve the KPIs.

The Responsibilities
- Consistently provide excellent telemarketing to generate new business appointments for our Regional Sales Directors
- Work to high volume call and duration targets
- Develop long lasting relationships with prospects, and act as a Brand Ambassador.
- Qualification of inbound telephone and digital enquiries, converting into qualified sales leads
- Build and maintain the companys contact management database/CRM platform Goldmine according to sales pipeline and marketing campaign reporting demands
- Co-ordinate new business meetings with the Sales Directors
- Manage and maintain lead referrals through the Sales Pipeline
- Work with the wider Marketing Team to follow up on tactical campaigns
- Effective planning of time and tasks to ensure monthly sales and calling targets are achieved
- Work with the Regional Sales Directors to identify target prospects, taking on board feedback from past prospect meetings.

Risk & Compliance:
Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.

Key Skills

Essential
- Previous outbound business to business telesales experience
- Experience of using a CRM system
- Ability to demonstrate telephone sales techniques
- Experience in customer services environment
- Excellent verbal and written communication skills
- Ability to build relationships with high level decision makers

Desirable
- Sales experience within the financial or professional services environment

Requirments

Essential
- Minimum of Maths and English GSCE Grade C or equivalent

Desirable
- UK Finance Foundation course desirable or willing to work towards

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