Appointment Setter for Inbound Calls

2 weeks ago

Brighton BN FH, United Kingdom The Telemarketing Company Full time £6,528 - £65,080 per year

**** Office based Opportunities available (Brighton & East Sussex area) ****

We are currently looking for an Appointment Setter to join our growing team and help manage our inbound calls. This role focuses on scheduling appointments on behalf of our client.

You will be the first point of contact for our clients, helping them book and manage appointments efficiently while delivering an exceptional customer experience. If you enjoy talking to people, staying organized, and keeping things running smoothly behind the scenes, this could be the perfect fit for you

Experience in a phone-based role is not essential but would be advantageous. Full training will be given.

We are a Disability Confident Employer and are committed to creating an inclusive and supportive workplace for everyone. We encourage and welcome all qualified candidates to apply regardless of sex, age, religion, ethnicity, sexual orientation, disability, or belief.

Take advantage of our flexible hours – with evening and weekend shifts available, offering the perfect balance for students and part-time agents

Salary: £12.60 per hour

Average of 35hrs per week

Hours of Work between: Monday to Sunday 10am-8pm

Start date: To be confirmed – as soon as possible

Contract type: Casual

Some of our Benefits:

  • We offer an amazing wellbeing service for you and up to 3 family members.
  • 28 days annual leave – increasing up to 33 days.
  • Cinema and Gym staff discount
  • Access to an online platform for training with more than courses

Your day to day will involve:

  • Handling inbound phone calls from customers in a professional and friendly manner.
  • Scheduling appointments based on customer needs and staff availability.
  • Recording call details and maintaining accurate customer information in the CRM or scheduling software.
  • Assisting with general administrative tasks related to appointments or customer service.

The ideal candidate must have:

  • Ability to speak English to a business level (mandatory)
  • A professional telephone manner
  • Excellent communication and listening skills *(Indispensable)*
  • Demonstrate confidence in own abilities
  • Strong problem-solving and negotiation skills
  • Conscientiousness and drive
  • A-levels or above academic qualifications

We offer:

  • The chance to work for some of the best-known companies in the UK (see our website for examples - )
  • A culture that's friendly and supportive, professional, and forward thinking
  • Office based work available from our office in Central Brighton (East Sussex).
  • A great working environment, with a diverse team of colleagues of all ages and backgrounds

About The Telemarketing Company

We are one of the UK's leading outbound telemarketing agencies, with over 30 years of history and around 250 in our team. We are family owned, with a professional but friendly and supportive team environment and we hold Silver Investors in People accreditation. We are proud members of the Brighton Real Living Wage campaign.

How to apply:

Please send us your CV by hitting apply now.

Job Types: Full-time, Part-time, Zero hours contract

Base Pay: £12.60 per hour

Expected hours: 35 per week

Work Location: In person

Reference ID: MAR1125

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