Contact Assessment Officer

2 weeks ago

Kings Hill, United Kingdom Kent County Council Full time

Advert
We are looking for a Contact Assessment Officer to join our Area Referral Management Service (ARMS) to be part of our new area based team. The position is available at Worrall House, Kings Hill. Kent County Council is operating a hybrid working arrangement meaning that there will be an element of working from home for all staff going forward. Please note that our normal working hours are Monday to Friday 8:30-5:00.

The ARMS Team is responsible for resolving contacts made to Adult Social Care and deciding on the next pathway for the person being referred. The service is very busy due to the nature of the work undertaken and therefore you must be resilient and able to work well under pressure as well as being comfortable speaking to people by telephone and inputting information into our client database.

Contacts are received from the public, partner agencies and other organisations who are seeking advice, support, and guidance from Adult Social Care. You will need to have experience of working for Adult Social Care or a related organisation and with vulnerable adults. You will be expected to process and respond to enquiries and establish information to assist you in making a decision on the next steps for the contact. It is essential that you can communicate effectively with the public, take and record accurate information and to navigate IT systems.

For more information about our service please click on this link:
You will need to have an understanding of: Adult Safeguarding, Mental Capacity Act and Data Protection and a commitment to excellent customer service.

This is an exciting opportunity to join the ARMS Team and in return, you will be part of a vibrant team, receive regular supervision from a Senior Contact Assessment Officer and will be encouraged to develop both professionally and personally and grow your knowledge base.

Our offer:

- Full induction and comprehensive professional learning and development programme
- Starting annual leave allowance of 26 days
- A minimum of 5 days training each year
- Excellent Government pension scheme

Please note that interviews will be held by MS Teams.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Contact Details
If you have ready the supporting documentation and watched the above video and have questions please contact Wendy Margott on 03000 411191

About The Company

  • Contact Assessment Officer

    2 weeks ago

    Kings Hill, United Kingdom Kent County Council Full time

    Advert We are looking for a Contact Assessment Officer to join the ASCH West Kent Area Referral Service, which sits and works alongside our new locality teams. The position is available at Worrall house - Kings Hill. Kent County Council is operating a hybrid working arrangement meaning that there will be an element of working from home for all staff going...

  • Contact Centre Scheduler

    3 days ago

    Kings Hill, United Kingdom Cabot Financial Full time

    Have you worked in a **contact centre** previously? Have you got an understanding of **Dialler/SMS** Technology? Are you looking for a new opportunity whereby you can learn and develop? If you’ve answered yes, then you could be the right person to join the Operations strategy team as a **Dialler and Resource Planner** in our Kings Hill office, **ME19...

  • Case Officer

    1 week ago

    Kings Hill, United Kingdom Kent County Council Full time

    Advert Want to take the next step in your career? We are looking for individuals with experience in the Health or Social Care sector to work as part of our team supporting adults in West Kent South (Tunbridge Wells, Tonbridge and Sevenoaks areas). If you are committed to working in integrated teams and ready to embrace change alongside new ways of working...

  • Business Support Officer

    1 week ago

    Kings Hill, United Kingdom Connect2Kent Full time

    About Us Connect2Kent provides a managed service across all sectors providing temporary, contract and interim opportunities into Kent County Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders. About the Role To provide administrative and business support to a...

  • Business Support Officer

    5 days ago

    Kings Hill, United Kingdom Connect2Kent Full time

    About Us Connect2Kent provides a managed service across all sectors providing temporary, contract and interim opportunities into Kent County Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders. About the Role To provide administrative and business support to a team...

  • Customer Relations Officer

    23 hours ago

    Kings Hill, United Kingdom PDR Solutions Full time

    Our client, an award-winning professional services firm, are looking to recruit confident, articulate **Customer Relations**O**fficers** on a 12 Month FTC Responsible for contacting existing customers via telephone you will seek to: - Identify key contacts within organisations and update their information. - Review contracts, identify missing information...

  • Customer Relations Officer

    2 weeks ago

    Kings Hill, United Kingdom PDR Solutions Full time

    Our client, an award-winning professional services firm, are looking to recruit confident, articulate **Customer Relations**O**fficers** on a 12 Month FTC Responsible for contacting existing customers via telephone you will seek to: - Identify key contacts within organisations and update their information. - Review contracts, identify missing information...

  • GDPR Officer

    2 weeks ago

    Kings Hill, United Kingdom PDR Solutions Ltd Full time

    Do you have a passion for GDPR? Are you looking for a role where you can enhance the data privacy program(s) of a large company? My client, a unique financial services organisation based in Kings Hill, are looking for an ambitious, engaging, and diligent GDPR Officer to join their small Business Operations team. As a GDPR Officer you will: * Undertake...

  • Business Support Officer

    5 days ago

    Kings Hill, United Kingdom Connect2Kent Full time

    About Us Connect2Kent provides a managed service across all sectors providing temporary, contract and interim opportunities into Kent County Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders. About the Role To provide administrative and business support to a team...

  • Risk Officer

    1 week ago

    Kings Hill, United Kingdom Charities Aid Foundation Full time

    **Reference**:JM135 **Contract**: Permanent, full time, 35 hours per week, optional flexible working hours **Location**: Kings Hill based with hybrid working (minimum 2 days per week in the Kings Hill office) including occasional travel to the London office **Salary**: Up to £42,000 per annum (depending on experience) Are you ready to champion risk...