Senior Customer Service Officer
2 days ago
Senior Customers Services Officer x2
Full time - 36 hours
Salary £31,524 - £33,912
We are the first point of contact for most of our customers. Our aim is to provide excellent, customer focused and professional people into our Centre.
To be successful, we require that you match the following criteria.
- Ready to work between the hours of 9am -5.12pm Monday to Friday.
- Work at the Civic Centre twice a week (but may need to do more days if required) and working from home.
- Be able to give clear and concise information about our council services.
- Have a positive attitude toward customers.
- Will go the extra mile to help our customers and listen to their needs.
In return we offer a competitive salary and benefits as well as structured career progression within the group and the council as a whole.
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest, and respectful, take responsibility and listen and learn.
If you value these Behaviours too, we’d love to hear from you.
Contact Details
- **If you would like to know more about the role, please contact Michelle Simmons on 02081321300 for an informal discussion or to arrange a visit to the team.**
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click **here**to find out more.
**Why it's great to work for Enfield Council**:
- An excellent pension through the **Local Government Pension Scheme** (LGPS).
- Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
- A blend of remote and office based working for most roles.
- Interest free season ticket loan repayable over three or ten months.
- Career development and learning experiences from a range of training courses and learning methods.
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
- Health and leisure discounts and tax-free bikes for work.
- 1 month's paid sabbatical for registered Social Workers working in Children's Social Care.
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