Customer Service Advisor
6 days ago
Contract type: Full-time, permanent job
Hours: 9am - 5:30pm, 10am - 6:30pm with a 60-minute break (alternating weekly)
**Salary**: £20,995 per annum
The overall purpose of this role is to provide excellent customer service, dealing with queries, processing orders and returns, and all other tasks relating to processes around customer ordering, whilst demonstrating the Company values consistently within therole.
Key tasks and responsibilities:
- Handle requests for information/complaints in a professional and timely manner
- Document all relevant information and flag complaints to the Customer Service Supervisor and/or the designated person the same day
- To place orders for customers by any media used, delivering an error rate of less than 0.5%
- To handle product returns and credits according to the defined procedure
- Perform identified actions for overdue orders, including communication to customers and chasing
- Proactively flag inefficiencies which are impacting on customers to the Customer Service Supervisor/other designated persons/the stakeholders
- Assist the Logistics Team in the dispatch of orders as required
Required knowledge and experience:
- Previous experience in a customer support role
- Strong telephone and verbal communication skills
- Good active listening skills
- Good IT skills
- Accuracy and attention to detail
- Customer focus and adaptability to different personality types
- Familiarity with CRM systems and practices
- The ability to work under pressure and meet targets
- Ability to multi-task, set priorities and manage time effectively
Acorn by Synergie acts as an employment agency for permanent recruitment.
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