Customer Service Specialist

3 days ago


Trafford Park, United Kingdom Gibson Hollyhomes Full time

**Customer Service Specialist**

**Trafford Park, Manchester**

**£20,000 - £23,000**

An opportunity has arisen for a customer driven specialist to join the growing team of an international business that specialise in the provision of Fleet Services to their global logistics/transport client base, in their office in Trafford Park, Manchester.

**Key Responsibilities for the job**
- Raising work orders
- Ensuring reservations are correct and managing customer related calls to improve satisfaction levels
- Performing maintenance checks
- Challenging maintenance costs and negotiating with vendors and/or suppliers
- Ensuring service pricing is in line with the agreed vendor pricing
- Stock management at customer sites for Mobile Service Units
- Report and analyse customer related date within agreed timeline
- Follow up on customer requests in a timely manner

**Required Skills and Experience for the job**
- Relevant experience in an administrative role
- An effective and clear communicator
- Excellent time management and organisational skills
- Ability to negotiate
- Positive, friendly approach to customers
- Ability to analyse data and collate information to make an informed decision

**Benefits**
- Yearly bonus of up to 15% of base salary
- 26 days holiday plus bank holidays
- Company pension scheme
- Private medical insurance

This is a full time, permanent role, consisting of working hours Monday to Friday 8 - 6 covered via 8 - 5 and 9 - 6 shifts on a rota.



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