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Collections Advisor

3 weeks ago

Remote, United Kingdom Takepayments Ltd Full time

**About the role**:
As part of our Collections Team, you will be working on inbound and outbound calls, speaking with our customers and managing high volumes of accounts that are in arrears, with the aim of recovering outstanding payments. You will be compassionate, empathetic and confident.

**Benefits of being our Collections Advisor**:

- £23,000 basic salary with uncapped commission OTE 27k
- Work From Home
- The chance to **carve a career** with excellent promotion prospects
- Incredible events and incentives including half yearly 5-star events, and the chance to go to Portugal
- In depth Training and Development with the opportunity to progress your career
- **Requirements for our Customer Service Advisor**

40-hour week Monday to Wednesday 9-6pm, Thursday 9-5.30pm and Friday 9-4pm
- This is a work from home position with 3 weeks training in our Stockport office. If you are unable to commit to this, please do not apply._

**Responsibilities of our Collections Advisor**
- Be able to provide high levels of compassion, accuracy and conversational skills
- Being able to have challenging conversations and resolve disputes at first point of contact where possible.
- Adding accurate notes, updating our systems and ensuring the correct actions are taken in line with our recovery processes
- Ability to use multiple systems and prioritise your workload
- Providing an excellent service, ensuring that the customer is at the heart of everything we do

**Requirements for our Collections Advisor**
- Have telephone experience and come from a collections background, or customer services
- Have excellent communication and listening skills
- Have an eye for detail and accuracy
- Show compassion, be confident, professional and have the ability to have challenging conversations

INDAJ

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Commission pay

Application question(s):

- Can you commit to 3 weeks training in Stockport?

**Experience**:

- Collection: 2 years (required)

Work Location: Remote