Motor Fnol

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Motor FNOL & Customer Service Advisor
- The Role:
Are you passionate about delivering an excellent service and want a new challenge?
-Do you have great attention to detail?
-Would you enjoy being part of a busy, supportive team which can provide great long term career opportunities?
-Is flexible work/life balance important to you?
- If you’ve answered yes, then a role in administration could be the opportunity you have been waiting for- We are looking for motivated individuals with excellent customer service skills to join our Motor First Notification of Loss (FNOL) team.- Being the contact for all parties following a motor incident, we are looking for a calm, empathetic and reassuring manner to guide the caller through the claim details. You will be expected to gather all the accident information that is available and accurately record on the client’s system. It is essential that we ensure the customer is clear on the claims process and their expectations are managed right from the outset.
- However, we will ensure that you have the relevant training to do the job and ensure that any questions and support you need whilst in this role are fulfilled.
- We're looking for individuals who are reliable, pro-active and positive to join our team to help drive forward our processes and performance for our clients. If you're someone who enjoys responsibility, the ability to work well on your own and as part of a team while delivering excellent service, then this could be the role for you.- Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance. When you do spend time in our office, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It’s an ideal environment for working alongside and interacting with fellow colleagues.
- You will have/will be:Exceptional customer service skills
-Good level of education - at least to GCSE level or equivalent
-Excellent attention to detail is essential
-A positive and pro-active attitude to exceeding client and customer expectations
-Excellent telephone manner, but not essential
-Strong communication skills - both written and oral
-Accurate keyboard skills
-IT literacy

What will you get for this role?-
Competitive salary depending on skills, experience and qualifications
-Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home
-Healthcare scheme
-A Self Invested Personal Pension Scheme
-Holiday allowance of 25 days plus bank holidays
-Discounts on various products and services
-Employee assistance programme for employee wellbeing
-Life assurance
-Group Income Protection
-Voluntary benefits - dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app
- Working at Sedgwick- Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.- We’re passionate and understanding about our colleagues - so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.- Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, re