CRM & Marketing Executive

1 day ago


Richmond, United Kingdom Pinpoint Resourcing Ltd Full time

Do you have a passion for understanding customer needs?

Can you use data, market intelligence, and research to improve the customer journey?

Can you support events and marketing activities to nurture and grow a client base?

Pinpoint Resourcing are working with a luxury design studio, based in Richmond, to recruit a driven and passionate individual to fill the permanent, full-time role of CRM Executive.

**Main Responsibilities**
- Monitor and analyse the client experience / journey and maintain market intelligence
- Working with the departments, make recommendations of improvements to the client journey
- Develop the CRM tool and prioritising what functionality will have the highest impact on client acquisition and retention
- Assisting with mailings, market research, event list and gift list management
- Assist with any client focussed events

**Skills and Attributes Required**
- Analytical and methodical in approach
- High level of accuracy and attention to detail
- Outstanding organisational and communication skills
- To be proactive, forward thinker with an ability to stay calm under pressure
- Client focused with the ability to go the extra mile
- Confident and outgoing, with a sense of humour

**Background & Experience**
- Similar CRM experience for minimum 2 years in a luxury goods company, auction house, ultra-high end real estate agent or private bank is essential
- Advanced knowledge of Microsoft Dynamics CRM is essential
- Knowledge of InDesign and PowerPoint would be desirable
- Pinpoint Resourcing Ltd is an employment agency and employment business._


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