Administration Assistant
6 days ago
You love solving problems and making our customers happy In short; as a Hire Controller at Haydock you have a versatile and varied job in which you will never become bored
As an effective Hire Controller in Scott's, your main priority is thinking of the customers’ best interests. This means that you listen carefully to the customers’ wishes and are able to anticipate them well.. Of course, you never miss an opportunity to explain to the customers which additional machines or products could benefit their projects.
As an efficient Hire Controller, you will be maintaining regular contact with your customers to check if they have any new requirements and making outbound telemarketing calls to current and prospective customers.
Finally, when the customer has finished with the machines, you’ll be arranging for the collection and return of them and ensuring that the customer has received the best experience possible from Scott's Hire
If you come to work at Scott's Hire as a Hire Controller, then you do that for a good reason. We will value your skills and that is why you can expect from us:
- A competitive annual salary of £26K+ Bonus.
- 28 days of annual leave per year including official bank holidays.
- Company Pension
- All training that is necessary for the role and for progression
- Team Building Days - Christmas Parties, Go Karting, Chester Races to name a few
To also become the best at Scott's as a Hire Controller, you have to:
- Have a good knowledge of the plant machinery and small tool hire industries.
- Have excellent customer service skills coupled with tactful communication
- Display a friendly and courteous telephone manner.
- Be a strong team player, and enjoy working in a team.
- Understanding that customer satisfaction is paramount.
- Good geographical knowledge.
- Be available to work full-time hours.
**Job Types**: Full-time, Permanent
Pay: From £26,000.00 per year
**Benefits**:
- Company events
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (required)
- Hire Desk: 1 year (preferred)
**Language**:
- English (required)
Licence/Certification:
- Driving Licence (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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