Service Desk Customer Advisor
1 week ago
Reporting to the Head of Service Management, you will be working within the Service Desk Team providing first line support to a wide range of customers.
**Main duties will include, but are not restricted to**:
- Answering calls to customers and colleagues
- Provide technical support to a variety of end users
- Creating and updating records
- Assist in the development and improvement of processes and procedures
- Carrying out first line diagnostics and recording on and processing the results
- Liaising with senior departments within the company and external third party organisations on behalf of our customers
- Customer site visits
**Essential skills for this role include**:
- Good telephone manner
- Excellent organisational skills
- Interest in IT and communications
**Desirable skills**
- Experience in a customer facing environment
- Basic knowledge of Office 365
- Previous experience as a Service Desk Engineer
**Job Type**
Full-time, Permanent
**Salary**
From £15,000 per year
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