Client Relations Advisor

12 hours ago

Halifax, United Kingdom Advanced Supply Chain Group Full time

Advanced Supply Chain are looking to hire an ambitious and skilled Client Relations Advisor to help manage, build, and retain their key accounts. This is a full-time permanent position based at our Halifax site in Holmfield, in return we can offer you a competitive salary.

Our Client Relations Advisor will have multiple direct reports into them from our fellow account manager team and together you will ensure you are consistently building and maintaining strong relationships with our clients, through maintaining regular contact. Our Senior Account Manage will also be expected to manage the team in a fair manner constantly to enable them to produce high quality work, to do this, we would expect that you are giving your team regular reviews to order to help develop and improve their performance. We will also expect our Senior Key Account Manager to produce weekly and monthly KPI’s in accordance with current KPI’s and provide forecasts required.

**Roles and Responsibilities of our Cleint Relations Advisor**:
Be on-hand to manage all customer’s expectations and manage these efficiently and effectively in line with achievable operational service levels, this may also include attending visits off site

Take responsibility for ensuring invoicing and stock control is accurate on an on-going basis giving feedback to the team as appropriate

Maximising profits by looking for new income opportunities and make these happen

Train and coach, your direct reports and provide feedback on their overall performance both positive and constructive and give guidance on how they can improve and provide support to them in the day to day running of the accounts

Encourage Account Managers to identify opportunities to improve customer service levels

**Skills and experience of our Cleint Relations Advisor**:
Previous experience within a customer service environment

Confident using IT systems to input and extract data

Experience of stock control and warehousing processes

Strong people management skills

The ability and drive to deliver KPI’s and customer SLA’s

**What our Client Relations Advisor will get in return**:
In return, you will receive access to a variety of our excellent benefits packages which include, 25 days holiday + bank holidays, company laptop, cycle to work scheme, 25% ASOS discount code, Reward Gateway giving you access to discounts off supermarket and high-street retailers such as Curry’s, River Island, Boots & much more

We also offer free yearly flu vaccinations, eye care vouchers through Specsavers for eye tests or to help towards the cost of eyewear as well as a pay to enter private healthcare for both medical and dental through Westfield Health.

If you would like to be considered for our **Client Relations Advisor** role then please click ‘**Apply**’ now - we’d love to hear from you

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