Service Administrator
1 week ago
:
Solotech are looking for a Service Administrator to work as part of the service and support team based at our head office in the UK. The role acts as a liaison between clients, manufacturers and the technical staff based both within the workshop and on the road throughout all aspects of the service/repair process. Dealing with clients enquiries and requests the role is pivotal in providing excellent customer service in a timely and professional manner; along with the daily administration of a busy of a busy in-house service/repair workshop and site service team. This role would suit someone with a proven track record in customer service.
Why Solotech?
To take your career to the next level As a global leader in **live productions, systems integration and virtual technology**, our team is comprised of more than 2,000 passionate individuals. **Our ambition?** To deliver spectacular experiences worldwide.
**Your day will look like this**:
- Booking units onto the repair system and issuing returns numbers.
- Liaising with clients, members of the field service team and service manager in order to facilitate scheduled and emergency site service visits.
- Working alongside other members of the administration team to provide estimates for equipment repairs once assessed by the service team.
- Raising of invoices for completed repairs and taking payment prior to dispatch.
- Generating and submitting warranty approvals to manufacturers on a monthly basis and ensuring that relevant invoices are raised following their approval.
- Working alongside the office reception staff to offer cover in times of absence.
- Assist with providing cover in collaboration with the service and support team, during times of absence, for the Parts and RMA administrator role such as sourcing of spare parts, liaising with manufacturers regarding pricing information, raising purchase orders, maintaining stock records and ensuring correct stock levels. As well as the administration of external repairs by liaising with manufacturers and external service agents and ensuring that any items are dispatched with the correct paperwork.
**Level of education**:
- 5 GCSE’s A*- C / 9 - 5 (or equivalent) or equivalent working experience
**Work Experience**:
- Previous experience in a similar or customer service based role preferred.
- Working knowledge of the pro-audio industry or associated markets would be advantageous
**Professional requirements**:
- Right to work and remain in the UK
**Essential skills / experience**:
- Effective administration skills, together with a good working knowledge of Microsoft Office and the ability to use database software is essential.
- Highly organized, with planning, decision making and problem-solving skills
- Flexibility and adaptability, capable of multitasking, while remaining calm under pressure and adapting to a fast paced, reactive working environment.
- Intuitive with the ability to work alone and be proactive in taking the lead when problems arise, or when tasks require completion.
- Ability to anticipate problems and find effective solutions aligned to the Company's policies procedures.
**Our offer to you**:
- Competitive Medical Cash Plan
- Employee Assistance Program: free counselling, legal support & 24.7 help line
- Opportunities for training and career advancement
- Pension plan with employer contribution
- Cycle to Work Scheme
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