Cx Specialist

7 days ago

London, United Kingdom Vodafone Full time

**Customer Experience Specialist**:
**Location**:London Speechmark + (Hybrid Working)
**Salary**: Excellent basic salary plus bonus and Vodafone benefits
**Working Hours**:Full time 37.5 hours per week - Mon to Fri

At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

The Mobile Marketing team within Vodafone Consumer is focused on growing Vodafone’s market share by bringing to market innovative, customer-oriented propositions that embody our challenger spirit and achieve our ambition to be #1 for Customer Experience.

**What you’ll do**

The CX Specialist will be responsible for establishing and managing a roadmap of initiatives to improve in-life customer experience across Mobile:

- Analysis to identify key CX drivers and underlying issues to fix or opportunities to improve
- Determining the most impactful improvements and changes to prioritise considering customer and commercial trade-offs
- Working with key stakeholders to identify customer focused solutions and hold others to account to deliver fixes and improvements
- Supporting the management and coordination of the overall Mobile CX roadmap, ensuring initiatives are on track to deliver, escalating as required, quantifying the impacts and providing CX updates for senior stakeholders and forums
- Coordination, delivery and reporting of improvement projects
- Determining the key drivers of customer experience using multiple qualitative and quantitative data sources
- Conducting deep dive analysis to identify root cause
- Prioritisation of CX issues and opportunities
- KPI and insight development**Who you are**
- Data driven mindset, with experience of translating large and varied sources of qualitative and quantitative data into actionable insight
- Structured thinking and problem solving - ability to decompose complex problems into a set of clear actions
- Communication skills - ability to present complex information simply
- Stakeholder management - evidence of getting things done together and through others

**What we offer**

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects.

We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes.

We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.

**Together we can**

LI-Hybrid

**Consumer**:
Be a part of Vodafone UK Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.

  • CX Specialist

    2 weeks ago

    London, Greater London, United Kingdom StrategiQ Full time £30,000 - £60,000 per year

    Are you passionate about creating meaningful customer experiences and bringing brands to life through smart, personalised CRM? As a CX Specialist at StrategiQ, you'll help shape the way customers connect with our clients across their entire journey. You'll work with an award-winning team of strategists, designers and performance experts to build lifecycle...

  • Cx Specialist

    2 weeks ago

    London, United Kingdom Vodafone Full time

    **Customer Experience Specialist**: **Location**: London, Speechmark (Hybrid working) **Hours**: 37.5 The Pay Monthly (PAYM) team is focused on growing Vodafone’s share within this valuable market by bringing to market innovative, challenger oriented propositions with differentiated customer experience. If you want to be at the forefront of Vodafone’s...

  • Civica Cx Systems Optimization

    5 days ago

    Greater London, United Kingdom Watmos Community Homes Full time

    A community housing organisation in Greater London is looking for a motivated Civica Cx System Specialist. This role involves optimising the Civica Cx Housing Management System and enhancing system functionality for operational teams. The ideal candidate will have hands-on experience with Civica Cx or similar systems, strong skills in SQL, and the ability to...

  • CX Sr. Specialist Launch Readiness

    2 weeks ago

    London, Greater London, United Kingdom Warner Bros. Discovery Full time £60,000 - £120,000 per year

    Welcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are…When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are thestorytellersbringing our characters to life,...

  • CX Sr. Specialist Launch Readiness EMEA

    5 days ago

    London, United Kingdom Warner Bros. Discovery Full time

    Welcome to Warner Bros. Discovery the stuff dreams are made of.Who We Are When we say the stuff dreams are made of were not just referring to the world of wizards dragons and superheroes or even to the wonders of Planet Earth. Behind WBDs vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life the creators...

  • Partner (Cx)

    7 days ago

    London, United Kingdom Sionic Full time

    Sionic is currently seeking a Partner to join its team on a permanent basis in London **The opportunity**: This role exists to add significant senior CX expertise and accelerate the growth of the CX Practice, working alongside existing senior members of the team to drive the execution of the strategy to achieve a >£15m business unit within 3 years The...

  • Lead UX Consultant

    3 weeks ago

    london, United Kingdom Creative CX Full time

    Who we are Founded in 2017, Creative CX is a specialist Experimentation Consultancy. We help businesses research, optimise, personalise and innovate across the entire customer experience to drive measurable growth. And we help them establish and scale research and experimentation programmes so that every team can experiment everywhere.  We’re lucky to...

  • Content Specialist, Bain Cx

    2 weeks ago

    London, United Kingdom Bain & Company Full time

    WHAT MAKES US A GREAT PLACE TO WORK We are proud to be [1] consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #3 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12...

  • Civica Cx System Optimization Specialist

    2 weeks ago

    Greater London, United Kingdom Watmos Community Homes Careers Full time

    A housing association in the UK is seeking a Civica Cx System Specialist to enhance their Housing Management System and deliver exceptional service to both staff and residents. This role involves optimising systems, managing data quality, and creating reports using SQL and Power BI. Candidates should possess strong technical skills and clear communication...

  • Microsoft CX

    2 days ago

    London, United Kingdom TeKnowledge Full time

    We are seeking a Microsoft CX & CCaaS Implementation Specialist with deep expertise in MS Dynamics CCaaS, MS Dynamics 365 CRM Customer Service, Microsoft Copilot Studio, and Azure Communication Services to design, build, and operationalize next-generation customer experience (CX) and contact-center-as-a-service (CCaaS) environments. This role sits at the...