Arrears Support

Salary
- **up to £28,410 per annum depending on experience**
- Location
- **Lowestoft, Suffolk**

**About the role**

**Due to the progression of our existing staff and expansion of our team, we are looking for passionate people to support our customers in arrears here at Trinity House in Lowestoft.**

Start date 20th January 2025. Full time 37 hours - Salary up to £28,410.

We’re an inbound contact centre who help and assist customers in arrears, providing support and always seeking the best outcome. It’s a fast paced environment with a variety of calls ranging from payment plans, affordability schemes, litigated queries to sign posting to external companies.

Previous experience in an arrears based role is desirable but not essential if you have the other qualities the role requires. We provide fully paid training to give you the tools and skills you need to develop and succeed.

**About you**

Our customers are at the heart of our business which is why our customer advisors need to be positive, enthusiastic people who have a real desire to deliver amazing customer service. You will also be a great communicator, empathetic, an exceptional listener, open minded, goal orientated and a team player.

**_

**About us**

Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.

**NWG at a glance**:
**Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.**
- We do this by providing reliable and affordable water and wastewater services for our customers._
- We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business._

**Our vision is to be the national leader in the provision of sustainable water and wastewater services. **To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

**Our benefits**

We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues.

Benefits to include, here’s just a few of them:

- Enhanced maternity pay
- Enhanced annual leave with additional special leave for Christmas Eve and New Year’s Eve
- Company pension scheme
- Digital GP
- Award winning wellbeing website
- Employee Assistance Programme
- Life assurance
- Qualification loans
- Professional subscription
- Buy and sell annual leave
- Discounts and cashback offers

**About us**

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.

We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.

**Our values**

Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.

Our values are:
**Results Driven**
We take responsibility for achieving excellent business results.

**Ethical**
We are open and honest and meet our commitments with a responsible approach to the environment and our communities.

**Customer Focused**
We aim to exceed the expectations of our internal and external customers.

**Innovative**
We continuously strive for innovative and better ways to deliver our business.

**One Team**
We work together consistently, promoting co-operation, to achieve our corporate objectives.

**Colleague benefits**

We’re the great company we are because of you - our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.

To find out more about our benefits, see our benefits booklet attached to this advert.

**Eyecare**

**Discounted Medicals**

**Employee Assistance Programme**

**Cycle2work**

**Buying & selling annual leave**

**Long service awards**

**Salary sacrifice car scheme**

**Computer**
**Loans**

**Award winning wellbeing site**

**NWG savings scheme**

**Company pension scheme**

**Pre-retirement workshops**

**Life assurance**

**Discounts & cashback offers**

**Qualification loan**

**Documents**
- Business Plan 2025-30 - Essex & Suffolk Water _- Download_
- Business Plan 2025-30 - Main Report _- Download_
- Business Plan 2025-30 - Northumbrian Water _- Download_
- Restore and Regenerate - Our Environment Strategy to 2050 _- Download_