Patient Pathway Coordinator

An exciting opportunity has arisen for an enthusiastic, quality driven Patient Pathway Coordinator to join our busy and dynamic Elective Pathways team.

We are seeking people who have excellent attention to detail with the confidence to communicate effectively at all levels. You will be someone who has consistent high standards work, be able to manage and prioritise your own workload, remains calm under pressure and enjoys working as part of a team.

Our vision is to develop and deliver a high-quality Elective Pathways Service across the Northern Care Alliance and as a direct consequence recruit and retain well motivated, high quality staff in a structure which is up to date, fit for purpose, provides job satisfaction and work life balance.

Please be advised that whilst this post is based at Rochdale Infirmary there will be an opportunity to work from home but you may occasionally be required to travel across NCA sites.

The post holder will facilitate a timely patient journey by ensuring coordinated and streamlined processes revolve around the patient and their individual needs

To ensure potential breaches of RTT (referral to treatment) and cancer waiting times targets are avoided or escalated to the relevant manager

To assist in the ongoing development of administrative systems consistent with the service improvement programme to streamline the patient journey and improve the quality of patient care

Provide cross cover for other Patient Pathway Coordinators to ensure a consistent and effective administration service is maintained at all times

To provide Directorate Managers with information on any potential variation in performance against Access Targets when all possible solutions have been explored

To identify capacity shortfall and escalate the required resources to Directorate Managers

Act in a professional and polite manner at all times, maintaining high levels of customer care

Participate in creating an environment conducive to the acquisition of further knowledge and skills

Maintain good relationships, communicating with all disciplines within the Trust

Maintain good relationships and effective communication with patients, relatives and carers

Actively participate in departmental and other group meetings

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

We are currently in process of updating our values. For the latest information around our values and behaviours, please visit our careers website h ttps: // careers.northerncarealliance.nhs.uk