Volunteer Night Sitter Coordinator

2 days ago

Rochdale, United Kingdom Springhill Hospice Full time

**Key Responsibilities Service development**: 1. Enhance and expand the existing service while introducing and implementing new ideas. 2. Review, update, and align all policies and procedures with regulatory and organisational standards.
3. Oversee training and communication related to new processes. 4. Monitor compliance and recommend improvements.
**Scheduling & Coordination**: 1. Assist in the induction and orientation of new volunteers and night sitters to ensure a smooth onboarding process. 2. Organise, maintain, and regularly update night sitter and volunteer schedules to optimise coverage.
3. Respond promptly and effectively to last-minute changes, cancellations, or emergencies, ensuring continuity of care. 4. Explore and facilitate external support options when hospice resources are unavailable to meet patient needs.
5. Support staff in coordinating staff care, enabling them to request holidays/leaves. 6. Ensure safe staffing levels allowing consistent delivery of services.
**Team Management**: 7. Supervise and support the team of night sitters and volunteers, ensuring strict adherence to care plans, organisational policies, and procedures. 8. Conduct regular check-ins, provide ongoing feedback, and carry out performance evaluations to maintain high standards of care and engagement.
**Patient and Family Liaison**: 9. Communicate proactively with patients and their families to understand their care requirements, monitor satisfaction, and provide reassurance. 10. Address complaints or concerns promptly and professionally, escalating issues to the Service Manager as needed.
**Compliance & Documentation**: 11. Maintain thorough and accurate records of sitter assignments, incident reports, and feedback related to care provision. 12. Ensure i.Care patient records meet organisational quality standards and confirm that all staff have completed appropriate training.
**Training & Support**: 13. Identify ongoing training needs for night sitters and volunteers, supporting their development through onboarding, education, and mentorship. 14. Provide guidance on best practices with support from the Community Service Manager and Deputy to foster continuous improvement.
**Administrative Support**: 15. Support the Liaison Department with administrative duties as required, ensuring efficient workflow and communication. 16. Provide cover for Medical and Administrative Secretaries during periods of absence to maintain operational continuity and support team functions.
General m Arrange and attend Team Meetings as appropriate. m Participate in all relevant parts of the Hospices Mandatory Training Programme. m Maintain excellent lines of communication internally with all staff and volunteers, and externally with supporters within the local community. m Act as an ambassador for Springhill Hospice, attending networking/promotional events appropriate to the role.

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