Medical Receptionist/administrator

Heaton Norris Medical Practice

Heaton Norris Health Centre, Stockport

Receptionist / Administrator part time 16, 20 & 30 hours per week and 24 hours per week to cover maternity leave

Main duties of the job

The main duties are speaking to patients on the telephone or face to face and directing their inquiries to the most appropriate person, booking appointments, re-issuing prescriptions and dealing with medication requests, liaising with clinical staff, administration duties and all associated tasks.

The role involves working early mornings, late evenings and Saturdays on a rota basis.

If you are looking for a new and exciting opportunity with a willingness to work within a high-achieving team please contact Nicky Bates Operational Manager for more information on
0161 983 1600
. We welcome potential applicants to visit the practice and have an informal discussion about the role.

Disclosure and Barring Service Check

About us

Heaton Norris Medical Practice is five Partner GMS practice with 10,800 registered patients. The practice uses EMIS Web clinical system and Docman.

Job description Job responsibilities

Job Summary

Working as part of the Reception/Admin Team to provide the practices front-of-house service and project a positive and friendly image to patients and visitors.

Understanding and interpreting patient’s needs, resolving queries where possible or signposting patients to the appropriate service or appointment.

Provide a responsive, courteous, calm, and efficient service at all times, to enable and support patient care.

Undertake administration as necessary to support the effective operation of the practice.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

All staff at Heaton Norris Medical Practice have a duty to conform to the following:
Equality, Diversity & Inclusion (ED&I)

A good attitude and positive action towards ED&I creates an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Safety, Health, Environment and Fire (SHEF)

This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Confidentiality

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Collaborative Working

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Service Delivery

Staff at Heaton Norris Medical Practice must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.

Security

The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager.

Professional Co