Medical Receptionist

**JOB TITLE**: RECEPTIONIST REPORTS TO: Senior/Lead Receptionist HOURS: Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Job Responsibilities: Reception duties Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice Deal with all general enquiries and explain practice procedures. Respond to all queries and requests for assistance from patients and other visitors. Ensure that patients who need urgent appointments are seen on the same day.
Monitor the flow of patients into the consulting rooms. Keep patients informed at all times if any doctor/nurse etc is running late. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receive and make telephone calls as required.
Advice patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same. Ensure reception and waiting areas are kept neat and tidy. Opening and sorting internal and external mail. Appointment system Ensure familiarity with the appointment system.
Book appointments Monitor effectiveness of the appointment system and ensure that action is taken to resolve any problems by liaising with the Reception Supervisor. Computer Ensure that all new patients are registered onto the computer system promptly and accurately Ensure that all temporary residents, emergency and immediately necessary patients are entered onto the computer. Telephone System Ensure the system is operational at the beginning of each day and switched to the messaging service at the end of each working day. Receive and make calls as required.
Divert calls to secretaries as appropriate Consulting rooms Ensure that all consulting rooms are prepared in readiness for each consulting session, checking full range of forms and requirements and restocking as required. Ensure that the consulting rooms are checked at the end of each consulting session and left tidy and secure. Photocopying / printing / scanning Photocopy documents etc that are required by the surgery Print forms etc from the word processor Participate in scanning as required Start and end of day procedures Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients. When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated Any other duties You will be called upon to cover your colleagues in reception at times of sickness and holidays.
All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
These hours may be reviewed from time to time by mutual agreement Holidays Yours holiday entitlement is 25