Client Care Coordinator

Company Description
Our office was established in June 2010 and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

As a Client Care Coordinator you will carry out regular client reviews and quality assurance visits and be responsible for leading and coaching clients through the decision-making process to ensure they receive outstanding care that meets their needs and wishes.

The Client Care Coordinator will have excellent communication skills and be a natural “People Person” who inspires trust. You will liaise with existing clients on a regular basis to ensure they continue to receive an outstanding service and resolving Client issues and queries, escalating to management when necessary.
**What's on Offer?**
- £20.500 -23.500k pa
- Discretionary Bonus scheme
- Mileage allowance
- Pension Scheme
- Benefit scheme to save money on your shopping
- You will have 24 hour access to our Employee Assistance Programme to support your wellbeing
- We will provide training and support tailored to your needs to ensure you are confident in your role
- Opportunities to gain recognised qualifications and develop your career
- A great culture and the chance to make a real difference in your life and the lives of others
- Bonuses up to £250 for our Refer a Friend scheme
**Role responsibilities of the Client Care Coordinator**:

- Management of clients and responsibility for their ongoing care and support with a focus on person centred care.
- Undertake consultation to new clients, complete assessments and complete all new client’s paperwork as required.
- Create and update client care plans and assist with digital care planning.
- Audit care plans, paying particular attention to risk assessments, medication and moving & handling requirements.
- Sign off logs and eMARs, identifying training needs and follow ups.
- Maintain accurate client and CAREGiver records on Home Instead software and People Planner.
- Conduct client and CAREGiver introductions.
- Participate in on-call duties as required, typically one evening every other week and one day at a weekend approx once per month.

**Job Description**:
Are you looking to join an organisation passionate about delivering the highest quality care to our clients and helping them to live independently and happily in their own homes?

Home Instead (Altrincham, Sale & Wythenshawe) require a Client Care Coordinator with compassion & strong communication skills to be the interface between the care provided to our clients and the key players in the office. Building positive and long lasting relationships is key to success within the role.
**This role will involve travel so and will require a high degree of organisational skills and flexibility. The successful applicant will have a full driving license and means of transport if required within the territory to visit clients.**

As a Client Care Coordinator you will carry out client / CAREGiver introductions, shadow shift, supervisions and support CAREGivers to provide high quality care to maintain our high level of service, ensuring that the service we provide is safe, responsive and fully compliant with all requirements for CQC and Home Instead.

Qualifications**
Essential skills and Experience**:

- Level 3 NVQ in Health and Social Care or equivalent qualification
- Experience in the domiciliary care sector delivering a wide range of personal care services.
- Identify everchanging client needs and increasing support packages as necessary, often at short notice.
- Knowledge and understanding of legislation and regulations specific to Health and Social Care.
- Confident to use care management technology including providing support and training to CAREGivers.
- Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
**Qualities we look for in a Client Care Coordinator**:

- Proactive and Tenacious
- Excellent communication skills & builds rapport easily
- Confident to handle challenging situation and difficult conversations
- Be organised and flexible to meet the needs of the business with a focus on business growth.
**Nice to have**:

- Understanding of Hospital discharge process
- Supporting clients with complex needs
- Experience building relationships with other professionals involved in Client’s care. This may include OT’s, GP’s, District Nurses, SALT teams etc.

Additional Information
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

Contact Sian on 0161 506 8305 or 07939 674956