Customer Service Specialist

Our Gloucester Office are seeking a Customer Service Specialist to join their established team based in the heart of the city centre. Working together with an experienced team, you will provide superb yet varied services to our many customers.

This role sits within Gallagher Leisure Division, who provide carefully tailored business insurance, risk management and risk transfer solutions for the Leisure Industry. Reporting directly in to the Customer Service Team Leader, you will work with experienced Insurance Professionals and together provide outstanding service to our customers.

**Your Role**:

- Answer calls from customers and guide them to a happy resolution. We provide supportive training which means you’ll be a product expert quickly.
- Use your calm demeanour to explain to the customer exactly what they need and how you're going to help.
- Listen to your customer, detect their needs and then either resolve the query or match them to one of our products that will help them.
- Leave the customer happy, with a positive lasting impression of the company, and an extraordinary feeling about our products and services.
- Ensure you sell the right elements of cover - always keeping your customers interests at heart.
- Our customers are so important to us, we only offer them products that align to our ethical principles and are within our guidelines.

**Your Skills, Experience and Qualifications**:

- Previous call centre experience is not necessary as we will teach you everything that you need to know, from our product range to our phone system, it's all very simple once you know how.
- Excellent communication skills and the genuine ability to listen and care about your customer. We do ask that you have basic mathematical skills but most importantly, you have superb attention to detail.
- Using your outstanding interpersonal skills to speak openly and confidently on the phone to customers. Able to build strong rapport and quickly build relationships with your colleagues.
- You’re naturally driven to exceed targets, with a dedicated attitude combined with the highest degree of ethics and integrity in client focus.
- Eligible to work in the UK

**What we offer you**:
We want Gallagher to be
**the** organisation that
**all** our people are proud to be a part of and where everyone can call themselves one of
**our** team. Where our culture is embracing of difference, where you can be the best and, perhaps most importantly, be yourself.

We are all different in some way. If we were all the same, and all thought the same, we would be vulnerable as a group. By welcoming and encouraging diverse opinions and backgrounds within
**our **organisation, we will have a healthier, more innovative and ultimately more profitable business.

**About Us**:
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture motivated by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

As a member of our global brokerage team, you’ll help our clients address risk, protect assets and recover from losses.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.