Technical Customer Services Specialist

IONOS Cloud Ltd.

TECHNICAL CUSTOMER SERVICES SPECIALIST - SERVER PRODUCTS

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

Offering both office and hybrid work options, we will provide the training and support you need to thrive. Plus, we have a competitive salary and fantastic perks for you.

Please note:The internet doesn't sleep, and sometimes our customers don't either To allow us to offer 24/7 support we need our specialists to be able and willing to work a shift pattern that includes weekends.

SO WHAT'S THE JOB?

As a Customer/Technical Support Specialist, you’ll help our customers with any account or technical issues they might have with our Server products, all while keeping that great customer service vibe going. We also need you to think ahead for our customers. With all the services we offer, you’ll help them find the right solutions and keep them in the loop. And hey, if they upgrade their services or try something new, you’ll earn some commission too

Never done this job before?

Here’s what we’re looking for:

- Previous experience in a call centre, or customer service environment
- Excellent written and verbal communication skills
- Comfortable with upselling to help solve our customers needs
- Strong problem-solving and analytical skills
- Ability to learn under pressure in a fast-paced environment
- Self-motivated with the desire to succeed
- Experience and confidence in handling difficult customers is advantageous

THE PERKS

Apart from a vibrant and supportive work environment, we offer a comprehensive benefits package to support your well-being and work-life balance. We also value personal and professional growth, offering tailored development plans for your career advancement

Benefits include:

- Earn a £26,000 basic salary plus UNLIMITED sales commission
- Annual salary reviews
- 27 days annual leave + bank holidays
- Contributory pension scheme
- Private healthcare and Life assurance
- Employee assistance programmes
- Cycle scheme
- Free Parking
- Refreshments in break rooms
- Social events and fitness groups

Join IONOS and carve out a career path that suits you. With our diverse product portfolio and the benefits of being part of the IONOS Group, the growth opportunities are endless

WHAT NEXT?

So, like the sound of working at IONOS? We don’t blame you, we think it’s pretty great too

We can’t wait to hear from you

IONOS is an equal opportunities employer, committed to fair treatment for all and value diversity in our workplace. We do not condone discrimination in any shape or form. At IONOS, your individuality is welcomed and celebrated.

Job info

Location: Gloucester
Type: |
Category: Customer Service / Customer Management
Work experience: Graduates
Reference ID: 824

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

IONOS SE
Recruiting Team IONOS
Hinterm Hauptbahnhof 3-5
D-76135 Karlsruhe