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Reception & Outpatient Bookings Team Leader
2 weeks ago
Job Description Reception/Outpatients Bookings Team Lead - Oaks Hospital, Colchester Full Time 37.5 hours per week Oaks Hospital is part of Ramsay Health Care UK, one of the leading providers of NHS and private patient services in England. Oaks Hospital is a 58 bed facility including 18 ambulatory bays, 4 laminar flow Theatres and an Endoscopy Theatre. The Role: We are currently looking for an enthusiastic and motivated customer focused Bookings Team Leader to lead our Bookings Administration team, reporting to the Bookings & Reception Manager. You will be expected to co-ordinate the bookings process. Ensuring smooth and efficient processes are followed in a timely manner. The team leader role will also involve the co-ordination of the Bookings Administration staff dealing with day to day line management duties of the team. Liaising closely with clinical staff and other hospital departments, you need to have experience in administration as well as excellent communication, computer skills and the ability to stay calm when under pressure. There is a high level of contact with external service users therefore excellent interpersonal and communication skills and the ability to work as part of a team is a priority and drive forward the necessary agenda. What you’ll bring with you - Previous clerical experience - Excellent interpersonal and communication skills - Proven ability to work effectively in a team environment and independently driven as required - Demonstrated exemplary customer service skills - Comprehensive computer and keyboarding skills - Flexibility and adaptability to meet the changing needs of the business - Positivity and even temperedness in the workplace - Demonstrated honesty, integrity and ethics in the workplace - Knowledge of appointment booking, scheduling and waiting list management **Benefits**: - Competitive Salary plus enhancements where eligible - Contributory pension scheme - Access to the Ramsay Academy - genuine opportunities to grow, develop and specialise in your career - 25 days’ annual leave plus 8 bank holidays plus the opportunity to buy/sell more - Flexible shift options - Private Healthcare and Life Assurance - Access to our employee Discount Programme - Wellbeing centre and access to 24/7 employee assistance line for free advice - Free Uniform About us Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS. We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success. We are able to support training and development to our employees, to deliver a high standard of clinical care whilst ensuring patient safety, dignity and confidentiality. We are a progressive and caring facility and support the Ramsay vision “People caring for People”. We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people - staff and doctors - are Ramsay Health Care’s most important asset and this has been key to our ongoing success. We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’. We care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. “The Ramsay Way” culture recognises that people - staff and doctors - are Ramsay Health Care’s most important asset and this has been key to our ongoing success. We encourage all Ramsay employees to participate in public health vaccination programmes including flu and Covid 19.
