Outpatients Supervisor

Would like to work in a demanding but rewarding environment? Our Outpatient Supervisor ensures that we provide the best service to our patients.

You will need to be passionate about patient care and customer service. This role will support and provide day to day line management of staff.

You will support patients with booking appointments. Ensuring all clinic outcomes are recorded in an efficient and timely manner, notifying G.P.s and/or other referrers into the service of patient D.N.A.s (did not attends). You will retrieve and prepare clinic letters, ensuring relevant patient documentation is available for some outpatient clinics.

You should possess previous experience working in a customer facing environment preferably within the NHS, possess basic keyboard skills, good organisational and excellent communication skills.

Your main duties will be registering patients on to our Trust IT systems ensuring the accurate and timely inputting of information.

In this role you will be responsible for arranging appointments with patients and will therefore spend a large amount of time speaking with patients and negotiating appointments.

You will manage electronic referrals as per trust policy

One of the largest Trust’s in East Anglia, East Suffolk & North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients’ own homes. You will be joining a team of almost 12,000 amazing colleagues providing care to approximately a million people.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (if applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health & Wellbeing programme offer a range of services including mental health support. We offer a range of flexible working opportunities.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

For full details of the responsibilities and duties of this role please see the attached job description.