Psychological Treatment Co-ordinator

At **Onebright**, we connect individuals with outstanding therapists, providing every person with the best mental healthcare. Our mission is to create a brighter tomorrow by providing easy access to personalised, life changing mental health support.

We are committed to providing every person with the best mental healthcare through our expert clinicians and we combine evidence-based therapies through a world-class clinical team using cutting edge digital technology to support over 40,000 people a year.

We believe that everyone should have access to the right mental health treatment wherever and however they need it. Already the biggest provider of outpatient mental health care in the UK and Denmark, we are on a journey to become the leading mental health provider internationally.

**Psychological Treatment Co-ordinator**

Are you looking for your next challenge or first role within the mental health field? We have some exciting opportunities to join us as a **Psychological Treatment Co-ordinator** at our head office in York. As a Psychological Treatment Coordinator, you will be responsible for managing your own portfolio of cases where you will provide pro-active case management, administrative support and be responsible for handling inbound and outbound calls to maintain regular contact with our clients, customers and therapists.

You will provide a consistent, high quality level of service at all times, against defined criteria, to meet and where possible exceed expectations. You will ensure that agreed service levels are achieved and invoices are promptly raised by liaising with the relevant parties involved in delivering the client’s treatment. This role presents the ‘face’ of the business and as such the post holder must act in a professional manner at all times and perform all tasks in an efficient and effective manner.

**Psychological Treatment Coordinator Responsibilities**:

- Support a broad range of case management and administration for a caseload of clients.
- Organise, plan and prioritise as well as streamline processes to work as efficiently as possible.
- Adhere to the service level agreements as agreed between the company and their clients.
- Obtain information from all relevant sources, to enable high quality management of your cases and where appropriate the cases of your colleagues.
- Document and record all information by updating our Case Management System to ensure a clear and accurate record of each case is stored.
- Perform the administrative activities required daily in order to ensure that all service levels are achieved, and cases are kept up to date.
- Undertake inbound and outbound calls to manage relationships, progress client treatment and support the client and therapist in delivering effective treatment.
- Generate invoices promptly and efficiently to effectively manage business needs.

**Requirements**:

- You will be required to work within a team rota and attend our York office 2 days a week with 3 days homeworking after training (37.5 Hours per week)
- Experience within a customer services role.
- Proficient in IT systems including Microsoft office and comfortable with CRM packages.
- Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers.
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary service standards.
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
- Ability to work as part of a team, encouraging open discussion of issues, evaluating, developing and improving others to be the best they can be.
- Self-driven with the ability to use time effectively to prioritise, plan and organise workload to meet the diverse needs of the organisation on a day-to-day basis.