Customer Service Advisor

2 weeks ago


Gateshead, United Kingdom Trinity Business Support Full time

Trinity Business Support are currently looking for an experienced Customer Service Advisor to work for our Gateshead base client.

Based on Team Valley, our client is a market leader in the maintenance, distribution and repair of bespoke electrical goods.

**Role Responsibilities**:

- **Manage, monitor and prioritise the daily schedules of field-based Engineers
- Track and source parts for deliveries
- Liaising with warehouse to source parts for devices
- Ensure that agreed SLA’s to customers are met or exceeded
- Providing customers with Engineers arrival times and delays
- Liaise with 3rd party suppliers
- Assisting customers with simple user fixes over the phone
- Various administrative duties

**Skills & Experience**:

- **Experience of working in a customer focused environment
- Good geographical knowledge is an advantage as engineers are based throughout the UK
- Strong organisational and communication skills
- Ability to multi-task and work well under pressure
- Excellent time management skills
- Experience of working with Microsoft Office including excel, teams, outlook, word

**Working Hours & Pay**:

- Monday to Friday
- 09.00-17.00 (37.5hrs per week)
- £22,000 per year

**Benefits**:

- 23 days holiday plus bank holidays, rising to 28 days
- Stakeholder pension scheme
- Benefits hub
- Healthcare cash plan
- Cycle to work scheme
- CSR Volunteer Day
- Life Assurance
- Referral bonuses
- Comprehensive EAP scheme
- Flexible working arrangements

**Salary**: £22,000.00 per year

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (required)

Work Location: In person



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