Operations Automation Lead

**JOB DESCRIPTION**
Human Resource Intelligent Automation team was formed in late 2016 with a mandate to deliver Automation and Process Improvement across the Human Resource function globally. The position largely focuses on process discovery and task/process mining tools to identify improvement opportunities and propose requirements that can be solved through Robotic Process Automation (RPA) or other automation tools like Alteryx, UiPath, Instabase, Pega Low-Code Workflows, Signavio and Tableau. The position is part of a team that proposes and prioritizes solutions but also mentors, coaches, and promotes Citizen Development through upskilling.

The team is looking for a senior professional to help deliver process improvement and propose automation solutions across Human resource product areas. The role requires interacting with members of the Human resource product Leadership, Human resource Operations, Risk and Control, Data Governance and Technology engineering functions to deliver according to products strategies.

**Job responsibilities**
- Oversee business process reviews, identify opportunities for process improvement, and lead automation development.
- Define and lead data skills training programs to expand the knowledge and upskill the capability of Employee Digital and Employee Service to utilize process mining and Robotic Process Automation (RPA) tools, such as, UiPath, Alteryx, Signavio, Instabase, and Pega Low Code Workflows.
- Lead process excellence feature teams and fluent at leading solid business outcomes.
- Diagnose and facilitate resolution of key issues and risks within projects.
- Ensure operational and business change readiness and support the definition and documentation of new and enhanced operating models when implementing process improvements or automation.

**Required qualifications, skills and capabilities**
- Significant relevant industry experience, ideally coupled with financial services experience, as well as direct line management experience and accepted qualifications such as PMP, Design Thinking, Agile, etc.
- Comfortable working in a fast-paced consulting-style, matrixed environment. Confident leader capable of fostering relationships with business heads and senior partners.
- Technical and analytical skills, data manipulation (Excel, Alteryx, Tableau). Extensive experience with RPA Tooling (e.g. Alteryx, UiPath, UiPath Process Mining, Instabase, Signavio, Pega) and Process Improvement / Automation.
- Solution oriented, leveraging a network to identify solutions and implement them.
- Ability to execute multiple initiatives simultaneously and independently, while maintaining a high degree of communication and escalation at appropriate junctures.
- A flexible proactive approach, ability to adapt to business change.

**Preferred qualifications, skills and capabilities**
- Takes responsibility for issues and follows through to resolution.
- Self-starter, proactive in taking initiative to improve business processes.
- Excellent quantitative, analytical problem-solving skills, and written and verbal communication.
- Leverages the organization to deliver good results quickly.

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environm