Retail Operational Risk Management Lead

**JOB DESCRIPTION**
As Operation Risk Management lead reporting to the Chase UK Operational Risk Director, you will be responsible for the independent oversight of risk management practices in select areas of Chase UK Banking Products.

Lead the Operational Risk coverage of select areas of Chase UK Products such as Current Account and Savings, whilst being part of a dynamic team of risk professionals and building positive business stakeholder engagement. You will promote a strong operational risk management culture to ensure that the Firm’s Operational Risk Management Framework is implemented effectively.

**Responsibilities**:

- Represents Operational Risk in business working groups, assessing the risk impact of new business initiatives and change management, influencing risk-based decisions, challenging the proposed control environment, and recommending approval (or not) of the initiative
- Conducts deep-dive reviews of areas of emerging risk to identify issues for the business to remediate, documenting outcomes and sharing results with stakeholders
- Plans and executes targeted monitoring activities leveraging data analytics to identify negative trends and potential control gaps, and oversee the execution of combined Operational Risk and Compliance testing activities
- Reviews operational risk events to assess and challenge root cause analysis, recurrent themes and remediation, and drive value-added changes
- Engages with global horizontal risk programs (e.g., Business Resiliency, Third-Party Outsourcing) to ensure that business practices remain in line with firmwide changes
- Prepares materials for regional and global forums to promote business awareness of the outcomes of Operational Risk activities, and support Operational Risk engagement in regulatory deliverables (e.g., OCC, FCA, PRA)

**Required qualifications, capabilities, and skills**
- Extensive knowledge of operational risks associated with Retail Banking products and operations, preferably obtained in functions such as Risk, Compliance, Audit and/or Control Management
- Ability to multi-task, prioritize and thrive in a fast-paced and evolving environment
- Self-motivated, driven and inquisitive
- Excellent interpersonal and influencing skills with the ability to establish credibility and strong partnerships with senior business stakeholders
- Excellent written and verbal communication and presentation skills
- Strong analytical skills, including data analytics, and proven ability to identify potential control issues and process improvements

**Preferred qualifications, capabilities, and skills**
- Digital products experience and relevant regulatory knowledge would be a plus

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.