Customer Service Advisor

1 week ago

Gloucester, United Kingdom Baylis Vauxhall MG Gloucester Full time

**Customer Service Representative**

The role involves all or some of the following tasks:
You must have knowledge of:

- Appropriate telephone techniques and etiquette.
- Safety policies and procedures.
- Automotive systems (e.g., understanding of basic vehicle layout, function, and location of parts)
- Retail/wholesale standards and adherence to those standards.
- The retail facility’s organisational structure.
- High level of telephone contact, including handling multiple phone calls
- Ability to manage own time and work flow

What the Work Involves
- High level of contact with external and internal customers
- High level of paperwork.
- Attention to detail
- Ability to work independently
- Work in a busy, active, lively environment
- Ability to write clearly and legibly and to listen and document items accurately
- A professional appearance and an enthusiastic attitude
- Ability to remain positive in stressful situations
- Ability to manage own time and workflow

Employee Benefits

At Baylis, we’re committed to providing great rewards to the people who drive our success. Whether it’s taking care of your health, providing for your future or making sure your needs are met, The below Baylis benefits are available to all staff:
31 days paid holiday (inc bank holidays) rising by 1 day after each 5 years worked
Excellent pay package
Company Pension Contribution
Large modern showrooms and workshops
Free MOT and 50% Discount on Services
New & used car staff offers
Death in service Benefit
Free eye test, dental & therapy treatments
Up to £25,000 personal accident benefit
Online discounts at many popular shops

Hours

Monday - Friday 08.00-18.00

Saturdays morning rota 08.30-12.30

**Job Types**: Full-time, Permanent

Pay: Up to £35,000.00 per year

Additional pay:

- Bonus scheme
- Commission pay
- Performance bonus

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Store discount

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: LH1

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