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Receptionist/administrator
2 weeks ago
**35 hours per week**
**About the role**
Reporting to the Estate Manager, there will be ample opportunity to shine and build on your already impressive abilities as you provide a responsive and effective administrative service. Specifically you will:
- Support the Estate Manager across the full spectrum of administrative tasks - including filing, photocopying, taking telephone calls, record-keeping and income collection
- Deal with all aspects of estate management - such as arrears, voids and repairs
- Deputise for the Estate Manager when needed
- Deal with estate enquiries and produce information for residents - including newsletters
- Liaise skilfully with residents, staff, contractors, stakeholders and partners, as required
**About you**
We are looking for a highly efficient, organised administrator who is keen to use their skills in a socially responsible setting. To succeed in this role you will need:
- An understanding of and empathy with the needs of older people
- The ability to work as part of a team and on your own
- Outstanding organisation and communication skills
- A good standard of general education, alongside IT literacy
- To be a practical person with common sense and initiative
We need people who share our values, people who are friendly, customer focused, calm and have the ability to work with a wide range of people. Being computer literate is also essential.
Our customers are at the heart of everything we do. We believe they should be able to choose how they live in later life. This means listening carefully so we can shape our homes and services around their changing needs and concerns.
Our housing leasehold and rented schemes are about providing older people with independence and security within a happy community. Residents look to us to provide them with a safe, well-maintained home and take the stress out of everyday life.
**Anchor - a great place to work**
Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
**A rewarding environment**
From health and happiness to finance and your career, we’ll give you all the support you need.
**Health & happiness**
- Gym, fitness and wellbeing discounts
- Mental health support
- Flexible working options
**Finance**
- Pension plan - contribute between 4% and 8% and we’ll match it or better
- Quick and easy pension transfer service
- Savings and financial advice, loans, free life assurance
- Discounts on shopping, holidays, phones, technology and more
**Career**
- Ongoing personal and professional development programme
- Leadership Pathways online learning resources
- Career progression and promotion opportunities
**Celebrating diversity, celebrating you**
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.
We are a member of Inclusive Employers, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.
