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IT Support Engineer
2 weeks ago
**IT Support Engineer - Permanent**
IT Support Engineer / Permanent / West Midlands
My client is a management software and risk services company. The client is looking for an IT Support Engineer to join their team.
**Key Responsibilities**:
- Provide 1st and 2nd line IT support for 100+ users on site and remotely.
- Support users and resolving issues over the telephone as well as desk-side when required.
- Identify issues, risks and dependencies escalating and managing where appropriate.
- Keeping up with new technologies advancements and adopting knowledge when resolving issues.
- Take part in projects across the business and shadow more senior IT colleagues for training purposes.
**Key Experience and Knowledge required**:
- Windows 10 and Windows Server
- Active Directory & Group Policy
- Software builds and installation
- Working within a call logging system
**Desirable Experience**:
- Exchange
- SQL
- Networking
- IIS
- Backup software
**Personal Attributes**
- Great customer service skills.
- Ability to multi-task and respond promptly to queries.
- Willing to learn new technologies and keep up to date with market trends.
- Work well in a team.
The basic salary on offer for this position is £20,000 - £25,000 with a comprehensive benefits package.
IT Support Engineer / Permanent / West Midlands
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.