Junior Client Services Administrator

6 days ago

Reigate, United Kingdom Intrum Full time

**
Junior Client Services Administrator

We have an opportunity within our Client Services team for a Client Services Administrator.This role would suit someone who is keen to utilise and build upon their administrative skills, whilst engaging with our Clients, in a friendly and busy team.

**The role**

As the Client Services Administrator you will be the middleman between the client and the customer.Your role is to assist the business and Department Management by delivering effective administration of accounts after purchase and during allocation (CMS).

**Your responsibilities**
- Communicate with clients (verbal and written) including management of allocated Hotlist accounts to chase for urgent responses.
- Review and process account disputes and requests for documentation from customers.
- Process responses from the Client, ensuring the customers dispute / request is appropriately fulfilled, with the focus always being the customer journey and TCF (Treating Customers Fairly) outcomes.
- Ensure tasks are completed on time and within pre-defined guidelines, including allocated project work to improve processes with the Department / business.
- Deal with ad-hoc client and internal requests for information.

**Essential skills**
- Excellent written and verbal communication skills with a proven ability to liaise with all levels of personnel appropriately and professionally.
- Previous experience working in an administrative role and in a Customer Service capacity.
- Adaptable and a desire to improve processes.
- The ability to absorb and work under pressure ensuring your work is of a high standard and to tight deadlines.

**Benefits**
- Hybrid / remote working (if remote please ensure you are within commutable distance to our office in Reigate, Surrey)
- Birthday leave
- Discretionary bonus
- Ongoing training and career development
- LinkedIn Learning Courses
- Onsite gym
- Discounts on high street vouchers
- Pension scheme
- Employee Assistance Programme
- Excellent transport links

**Salary**

£19,000 per annum + 22 days holiday.

**Hybrid working -
** Please ensure you are in commutable distance to our office in Reigate, Surrey before applying.This role will be adopting an option for initial remote working, with a view to going hybrid at some point in the future.

**About us**

Intrum is the industry-leading provider of credit management services. At Intrum UK we believe in leading the way to a sound economy and helping our customers become debt free in affordable ways. Our business is about helping others. Helping individualsin debt get out of difficult situations. Helping companies get paid so they can grow, employ and prosper.

We want to make a difference by ethically supporting thousands of customers to pay off their debt. Our people care about treating our customers fairly and we care about our people.
- Intrum UK has recently been awarded **‘Best Place to Work’**_

**Additional information**

Intrum UK are an equal opportunities employer.

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