Service Desk Team Leader
2 days ago
*
We are a multi-award winning family business looking for an exceptional person with great personality to become their Service Desk Team Leader at their Mitsubishi, SsangYong franchised dealership & busy used car centre in West Malling near Maidstone
- PREVIOUS EXPERIENCE IN THE MOTOR TRADE IS A REQUIREMENT OF THIS POSITION. THIS DOES NOT HAVE TO BE IN THE SERVICE DEPARTMENT HOWEVER.
- To ensure all customer vehicles are fully repaired and serviced according to Manufacturer standards and within agreed time frames.
- To communicate with the customer regarding the repairs and any additional work required, providing excellent customer service and duty of care.
- To have thorough knowledge of the complete product range and have knowledge of our competitors offerings.
- To ensure that good communication is maintained with the Workshop Controller & his team.
- To maintain & improve upward communication with the After Sales Manager to ensure the efficient & cost effective operation of the department.
- To monitor and ensure that the completion of all service and repair paperwork is completed promptly, ensuring complete customer satisfaction.
- To ensure customer vehicles are handled with care whilst the responsibility of the Service Workshop and that all cars are cleaned and valeted ready for handover to customer at agreed time frames
Work Remotely
- No
**Salary**: £25,000.00-£30,000.00 per year
**Benefits**:
- Additional leave
- Company events
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Motor Trade: 2 years (required)
Licence/Certification:
- Full UK Driving licence for at least 2 years (required)
Work Location: One location
-
Service Desk Team Leader
6 days ago
West Malling, United Kingdom Virtuoso Full time**Start date** Immediate **What we're looking for** **Key accountabilities** - Providing support to our customers and users in-line with other members of the team, this includes answering phone calls and resolving tickets. - Ensure the support team manage customer expectations throughout the support process and strive to maintain high customer...
-
Service Desk Team Leader
4 days ago
West Malling, United Kingdom Virtuoso Full time**What **we're** looking for** We are looking for a highly organised and dynamic Team Leader to lead our UK Channel Services Support team which delivers support to a key client and large number of end-customers. The right leader will be obsessed with delivering world-class service and focused on maintaining a culture that fosters an environment of learning...
-
Desktop Services Team Leader
2 weeks ago
West Malling, United Kingdom Midland Credit Management Full timeWe’re looking for a skilled and hands‑on Desktop Team Leader to lead our UKDP Desktop Services team based in Kings Hill. This role is key to modernising our desktop support function and delivering a consistent, secure, and high‑quality experience for users across the Cabot Group. You’ll be responsible for shaping how devices and workplace...
-
Customer Service Team Leader
1 week ago
West Malling, Kent, United Kingdom Landmark Information Group Full time £30,000 - £60,000 per yearCustomer Service Team Leader Kings Hill, West MallingWhat it's like to work at SearchFlow:If you want to be part of a dynamic, fast-growing company, SearchFlow ticks all the boxes. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We are the market leader in conveyancing products...
-
Desktop Services Team Leader
1 week ago
West Malling ME UA, United Kingdom Cabot Financial Full time £60,000 - £80,000 per yearWe're looking for a skilled and hands-on Desktop Team Leader to lead our UKDP Desktop Services team based in Kings Hill. This role is key to modernising our desktop support function and delivering a consistent, secure, and high-quality experience for users across the Cabot Group.You'll be responsible for shaping how devices and workplace technologies are...
-
Portfolio Team Leader
6 days ago
West Malling, Kent, United Kingdom Landmark Information Group - Internal Full time £40,000 - £60,000 per yearPortfolio Team Leader Kings Hill, West MallingThe Opportunity The Portfolio Team Lead is a hybrid sales and service role within the SearchFlow Sales Team. You will provide support to the Head of Portfolio with the day-to-day running of the team, alongside completing various tasks to support the retention and growth of Portfolio. The role has a hybrid focus...
-
Estates Services In-house Team Leader
2 weeks ago
West Malling, United Kingdom Orbit Group Full timeWe’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we...
-
Secretarial Support Team Leader
6 days ago
West Malling, United Kingdom Woodgate & Clark Full time**Job Title**: Secretarial Support Team Leader **Location**: Kings Hill, West Malling, Kent **Salary**: Competitive **Job type**: Permanent/Full-time **About us**: Woodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and, since 2015, has been part of the Van Ameyde Group, Europe's market leader in...
-
Deputy Helpdesk Team Leader
4 days ago
West Malling ME YT, United Kingdom Commercial Services Group Full time £30,000 per yearLocation: Hybrid/Kings Hill, KentSalary/package: £30,000 per annumContract type: Fixed TermHours: Full time, 37 hours per weekDue to the nature of work being carried out, a Basis DBS check (provided by the Company) will be carried out, please consider this before submitting your application.Join Cantium Business Solutions as a Deputy Helpdesk Team Leader...
-
Customer Service Team Lead
6 days ago
West Malling, Kent, United Kingdom SearchFlow Full time £30,000 - £60,000 per yearCustomer Service Team LeadKings Hill, West MallingWhat it's like to work at SearchFlow:If you want to be part of a dynamic, fast-growing company, SearchFlow ticks all the boxes. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged.We are the market leader in conveyancing products and...