Account Manager

1 week ago

Aylesbury, United Kingdom Halo Resourcing Ltd Full time

We have an exciting opportunity for an Account Manager to join our client, an expanding accounting software organisation in Aylesbury. Having realised considerable achievements, the company is on a journey of growth, so this is a great time to join.
This position is open for someone who gets a genuine buzz from driving new business, building business relationships and providing excellent customer service to our existing customers.
The role would suit either an experienced individual or someone with entry-level skills who is looking to grow into a Development role and you'll be supported with ongoing training.

**Responsibilities**:

- Be the point of contact for existing customers for non-technical issues
- Maintain and optimise the relationship ensuring customer satisfaction while exploring and identifying up-selling opportunities
- Manage customer communication for ad-hoc projects and new developments
- Main contact for customers wanting more information or to order additional products or services and the subsequent quotations, order confirmations and sales processes
- Engage with decision-makers throughout the Sales process
- Maintain the business pipeline for past/present/future opportunities and ensure CRM is up to date
- Provide presentations and proposals
- Manage initial communications and administration regarding software upgrades
- Keep abreast of product developments and changes that affect customers
- Liaise with relevant colleagues & suppliers to resolve customer issues
- Complete regular customer care calls to our existing clients and identify any outstanding needs
- Monitor and maintain our monthly subscription renewals
Skills required
- You will need to have a sales background with basic knowledge or experience of standard Accounting practices
- Excellent interpersonal skills at all levels with the ability to work alone or within a team
- Be proactive, inquisitive, quick to learn, well organised and able to multi-task with attention to detail
- Drive and desire to succeed in order to reach company and personal goals
- Excellent Customer Service and relationship-building skills
Desirables
- Knowledge of website content maintenance
- Search engine optimization practices

**Benefits**:

- 23 days holiday plus 8 bank holidays
- Car allowance or help with public transport costs
- Pension scheme
- Free car parking

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