Operations Administrator

**About Us**

We make beautiful things out of sustainable materials. Here at LIGA we are committed to creating affordable and innovative homewares, gifts and accessories that are made only using sustainable materials.

We are a fast-growing eco friendly brand that was started in Cornwall and this role will be based in our Manchester warehouse.

The role supports Sales, Finance, Warehouse, Customer Service, E-Commerce, and the Directors with various administrative tasks.

**The role**
- Enter all incoming Trade Purchase Orders into Shopify
- Create Draft Invoices in Xero for all trade sales, accurately whilst up dating customer details
- Track incoming orders back orders and update the sales forecast
- Send New Customer Onboarding Forms and ensure they are fully returned
- Set up new customers on the internal systems, including HubSpot, Xero & Inflow
- Change any customer details when these need updating, responsible for maintaining clean, accurate data across all operational systems.
- Make sure credit checks for new customers are completed and these are tracked liaising with finance to check terms can be agreed.
- Sending draft invoices to finance once orders are shipped so these can be invoiced.
- Update product images and meta descriptions
- Ensuring all sales and operations reports are complete and the relevant data is circulated for internal meetings as needed.
- Manage pre-order and back order lists to make sure these are up to date and entered correctly.
- Complete bank reconciliations in Xero
- Ensure all customer credit notes are issued within a timely manner
- Set up and manage automations in HubSpot
- Create customer segments and lists and check that customer orders are connected to the company.
- Create new product records and barcodes
- Ensure Inflow and Shopify have the correct data across both systems, so the operational processes are correct.
- Maintain the Dropbox filing structure and ensure all files are filed correctly.
- Ensuring all relevant documents are filed and cleaned as needed
- Manage all Faire orders to make sure these are processed correctly.
- Maintain key business spreadsheets, including pricing, orders, bespoke documents, customer lists etc.
- Support with adhoc administrative tasks including trade shows,
- Complete Product Information Forms (PIF) for stockists
- Complete Supplier Setup Forms and send out POs to suppliers when needed

**Requirements**:

- Proven office experience with a strong understanding of administrative functions.
- Excellent organisational skills with the ability to prioritise tasks effectively.
- Strong typing skills for efficient data entry and document preparation.
- Demonstrated attention to detail and accuracy in all work performed.
- Good communication skills
- Confidence working with various departments, including Directors

**Preferred Skills**
- Experience with Xero & Shopify
- Experience working with CRM systems
- Experience with WMS
- Experience with Marketing systems
- **Closing date 9th Jan, interviews will start on 15th Jan.**_

**We will do our best to get back to everyone, but this might not be possible. If you don't hear from us by 14th January, you have not been successful.**

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking

Ability to commute/relocate:

- Manchester M22 4RG: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person