2nd Line Desktop Support Engineer

2 weeks ago

Redditch, United Kingdom In Technology Group Limited Full time

**Role**:2nd Line Desktop Support Engineer
**Location**:South Birmingham
**Salary**:Up to £28,000 D.O.E
**Industry**:Managed Services

This award-winning IT company have been providing expert IT solutions in the market for over 25 years. Now, they are looking to strengthen their 2nd Line team to deal with their escalations, installations, migrations, configurations and ongoing support ofcomputers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients.

**Key Responsibilities**:

- Provide 2nd Line technical support and assistance in response to customer queries and requests
- Diagnose and troubleshoot technical issues
- Monitor, diagnose, and resolve customer incidents
- Provide technical support and advice to customers
- Identify and escalate customer incidents to other technical departments
- Monitor and maintain customer systems and networks
- Maintain accurate and up-to-date customer records
- Provide customer training and advice on system usage
- Maintain customer service levels

**We are looking for someone with the following skills**:

- Active Directory & Group Policy
- Office365
- DNS / DHCP / TCP/IP
- Windows Server
- Windows 7/8/10
- Networking - Routers & switches

This role would be suitable for: Helpdesk Support, Application Support, 2nd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Software Support
- **Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company.**_

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

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